"Hesseldahl seems shocked that the British press turned a perfectly innocent NDA into a "gagging order". He insists, quite wrongly, that it is perfectly normal business practice to issue such legal threats to buyers of your faulty products."
Well I've never heard of it being illegal in Australia. NDA's definitely aren't, and I don't see why they would specifically be illegal in regards to product return/repairs. Unless you mean the 'we won't repair it unless you sign the NDA', in which case I assume if such was stated in the EULA then it would be fine.
But that's also about British practices, so it might not even be the case in Australia.
Either way, I really don't see what the problem with it is.
Stopping you from saying "My iPod battery exploded" although a teeeeerrrible crime against human liberties, is not going to affect a single thing in your life. "But if we don't do anything now, it'll escalate and eventually we won't be able to say anything." Shut up, that's paranoid bullshit.
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But that's also about British practices, so it might not even be the case in Australia.
Either way, I really don't see what the problem with it is.
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