Collective Responsibility?
This is the first time.
The first time during my work experience here, in this clinic, being called for a personal and serious talk about work mistake.
No. It was us. My partner, the driver, and I.
Not that it was a harsh scolding and bad experience. My boss’ anger is a “nice” kind of anger, where she called the three us to visit her home and talk calmly, though her words and tone were kind of scary. She didn’t raise her voice at all. She asked us things like, “You know why I called you here?”, “Do you guys know why did such thing happen?”, “What will you do next?”, “I have three options of what to do from now on, which one will you take?”, and so on. Very calmly, very slowly.
Actually I was absent the day before the incident happened. My partner (who is still a trainee) made a mistake of not writing down the patient’s name and owner’s name clearly for the next day (let’s call it patient A). I thought the afternoon guys would take care of things like asking around for ambiguous names like that while I was absent, but this time it was a miss.
The next day, when I finally went to work again (morning shift), I got confused by patient A’s schedule, so I asked around but nobody knew. I asked my partner (afternoon shift, obviously) but she didn’t reply immediately, and that was the problem. The driver asked my boss, who was completely absent this month, so obviously she didn’t know (this annoys me actually. If I were him I would never asked someone who’s absent because it was obvious enough that he/she didn’t know). The words reached my boss faster than my partner’s reply. The silly question made her irritated, and she thought we didn’t try to make things go smoothly. And that was why we were called today, the day after the incident. Reason: no coordination so the schedule messed up.
But I’m glad things went well in the end (it doesn’t take long for her to talk to us and joke around like usual after the “discussion”). She asked if we felt guilty about this, and I thought it’s still better to say yes, because, well, I did…. a bit. Though you can say it wasn’t my fault, but still, it’s our responsibilities, our tasks, so it’s about us, a team, so I felt kind of guilty too.
Being absent doesn’t mean I have to abandon work, right? This was a great lesson. I should have had tried to keep everything under control. I was sick, indeed, but I was still able to get up and talk so I should have called or at least messaged the people on duty to help me with my afternoon shift work: managing the schedule with the driver. For this line of work, being absent is not a reason to abandon work, as long as you can still think and use your body. And other lesson: never assume they did your work. Ask them to help with your work while you’re not there. Ask, really ask.
Whew, everything’s fixed but yeah, I’m tired. ^^;
So good night for now~ (^_^)
The first time during my work experience here, in this clinic, being called for a personal and serious talk about work mistake.
No. It was us. My partner, the driver, and I.
Not that it was a harsh scolding and bad experience. My boss’ anger is a “nice” kind of anger, where she called the three us to visit her home and talk calmly, though her words and tone were kind of scary. She didn’t raise her voice at all. She asked us things like, “You know why I called you here?”, “Do you guys know why did such thing happen?”, “What will you do next?”, “I have three options of what to do from now on, which one will you take?”, and so on. Very calmly, very slowly.
Actually I was absent the day before the incident happened. My partner (who is still a trainee) made a mistake of not writing down the patient’s name and owner’s name clearly for the next day (let’s call it patient A). I thought the afternoon guys would take care of things like asking around for ambiguous names like that while I was absent, but this time it was a miss.
The next day, when I finally went to work again (morning shift), I got confused by patient A’s schedule, so I asked around but nobody knew. I asked my partner (afternoon shift, obviously) but she didn’t reply immediately, and that was the problem. The driver asked my boss, who was completely absent this month, so obviously she didn’t know (this annoys me actually. If I were him I would never asked someone who’s absent because it was obvious enough that he/she didn’t know). The words reached my boss faster than my partner’s reply. The silly question made her irritated, and she thought we didn’t try to make things go smoothly. And that was why we were called today, the day after the incident. Reason: no coordination so the schedule messed up.
But I’m glad things went well in the end (it doesn’t take long for her to talk to us and joke around like usual after the “discussion”). She asked if we felt guilty about this, and I thought it’s still better to say yes, because, well, I did…. a bit. Though you can say it wasn’t my fault, but still, it’s our responsibilities, our tasks, so it’s about us, a team, so I felt kind of guilty too.
Being absent doesn’t mean I have to abandon work, right? This was a great lesson. I should have had tried to keep everything under control. I was sick, indeed, but I was still able to get up and talk so I should have called or at least messaged the people on duty to help me with my afternoon shift work: managing the schedule with the driver. For this line of work, being absent is not a reason to abandon work, as long as you can still think and use your body. And other lesson: never assume they did your work. Ask them to help with your work while you’re not there. Ask, really ask.
Whew, everything’s fixed but yeah, I’m tired. ^^;
So good night for now~ (^_^)