I was looking around the verizon wireless website because I get a new phone for free and I found that you can chat live with a sales associate. I didn't have any real pressing questions but I thought it would be fun
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If the outsource-ee is reading from a book (as these jobs often do), then there's not really a big difference. I might actually prefer a bot. But I'm going with the former on this one.
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...ok, fine maybe it's an Autobot.
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