Alan's parting words. :)
Time
Occurrence
Action Taken
06:25
Arrived on site
still feeling quite sleepy.
Logged
into Command Centre 3 to take a look at all the work that was left behind
after Tara's absence yesterday. Realised that there was quite a lot to do, so
decided that a smoke and coffee was the best approach.
06:32
Returned
from the fag shed still trying to regain focus after my five hours of deep
sleep.
Completed
reports for yesterday and prepared all spreadsheets for the final day as a
command centre analyst.
07:03
BP
was acting up while trying to run the absence report for yesterday.
Decided
to open multiple BP windows and leave them to run a report while I went to
have a regular morning discussion with John in security. Followed by a really
strong coffee and a fag (Glad I picked up an extra 10 pack of fags, I think I
will need them today).
07:20
Started
to regain my eyesight and finally my brain had started to work after a flat
battery this morning.
Started
to process all the emails that had been delivered to CC during the evening of
the 11th and decided another fag would be required to get this completed.
07:59
Returned
from the fag shed and my thoughts where next time take a coat cause it's
freezing out there.
Business
lines opened on ICM, now with today's technology this should be automatically
done. I am having to keep an eye on how many agents are logging in and
setting the lines accordingly and believe it or not this system probably
costs more than a Ferrari F50 and a 6 bed roomed house with it's own lake and
heli pad.
08:15
Now
being approached by agents that have completed 1.5hrs of training for
business that should have received 3 weeks of training and they have no
application logins and now want to return to retail call's…
My
Reply: Well you will be F****ed tomorrow as business call's are what you will
be taking, but as a kind gesture changed them to skill 58.
08:20
No
CL TC's or PS's on the call centre floor at all, now how do they all manage
to get weekends off and work 9-5….hmmmm
Agents
that should have support now taken off-line and skills changed to 23 so they
can assist the rest of the floor by giving URL's for interesting browsing and
game playing.
08:30
Realised
it was my last day on the CC desk and the Ehandover report has been quite
blank for the last few weeks.
Decided
to give a much more detailed report than we normally do (Just for fun).
08:57
1
live call on each campaign Business/Retail
I
am now feeling more awake, eyesight that could spot a needle on the floor @
50 yards. All CC work updated and complete. Now thinking about breakfast,
best decisions are made over a fag and a coffee (Be back soon).
09:09
Returned
from fag shed
Feeling
quite hungry and ordered a double sausage/egg muffin meal from Mcdee's
09:15
Search
Consultancy
This
must be the 50th time I have been asked if search are going to be in today,
how the F**k do I know, I don't sleep with any of the them and my name is not
mystic meg.
09:17
Looked
at lucent
We
have 29 staff available across campaigns of which 5 are on call's and the
rest browsing and chatting.
09:19
Approached
by Cat Plant to see if I am going for a fag
I
really cannot stomach another fag till breakfast has been consumed to which I
declined the offer.
09:22
Checked
e-mail's
Received
5 AWOL e-mail's from SID, so much for a quiet last day on the CC desk hey.
Now SID know that the agents is AWOL and send this to CC desk, we update BP
and then send the email to the employer and TC. Would this process be much
more simple if SID had write access to BP and update it themselves and send
the email to employer/TC rather than CC desk having to receive the email from
SID and then following procedure.
09:34
Shift
report request from agent Robbie Paul
Is
this not a TC's/PS's job to produce shift reports for their agents. Suppose I
will have to give him his shifts as he would be AWOL'ed next week and that
means more work to be done by the CC desk/SID.
09:43
Breakfast
having arrived, quick look at lucent and not much happening
I
am now going to go and eat, possible fag afterwards along mith my orange
juice provided with breakfast…
09:59
Call
from Alness CC, cold transfers for business
They
have been receiving cold transfers from Derby which has caused their SL to
drop to 50%, walked round the agents on business and none of them are man
enough to own up to the cold transfers. No surprise there hey..
10:18
Really getting bored
now!
Wondering
how the hell I am going to get home, snowing really heavy and I have to
travel to Buxton. Lets just hope the gritters have been out
10:25
Feeling
an urge for a fag coming on
Back
outside to the fag shed
10:37
Returned
from the fag shed
This
is to be my last final report from the CC desk, it may have not been much of
a read and does not reflect the usual duties of CC Staff 3 months ago. But
there you go, this what I have been doing this morning since I arrived on
site. I really cant be bothered to fill in any more so this is the
End....Goodbye to all...