Um Bell is has been billing me for a home phone (that my apartment cannot even have because of some sort of issue I don't know about) since September. I canceled the account before they even set it up and got a cell phone, which they're also over charging me for and wont do anything about, no matter how many times I call. So I hate Bell, FOREVER.
As an employee of Ma Bell, I feel I some sort of inside authority on the entire phone service industry, or at least in Canada, particularly Ontario and Quebec.
All companies have poor service, if only due to the sheer scale of the customer support need. Some companies have slightly better service, but that's relative. People have vastly varying experiences with all companies, and varying loyalties to any given company. I've heard so many stories of people just bouncing from one company to another, ending up with Bell again in the end.
Problems: -Technology is moving too fast for many customers. They don't understand their own phone, and others', and they just want to call their friend. We are an aging populace, keep in mind. -There are too many customers and not enough money (in Bell's case) or will (in Rogers' case) to actually deal with all of them in a one-on-one manner. Many people are, it's true, satisfied with the automated system, but it only works for simple and pre-scripted needs, not for complex billing problems
( ... )
The thing is, since September I have been doing all the polite things and asking to speak to supervisors and managers and the closest to a solution they've given me is "perhaps we will refund you the two hundred dollars on your next bill". They didn't. I'm a starving student, two hundred dollars for a phone they never gave me is a LOT of money. As for my current phone plan, I talked to a very nice lady about it. All she could do was give me a plan that costs five dollars less. I'm seriously bitter. It's not like I have enough experience with multitudes of phone companies to say "BELL SUCKS AND ALL THESE OTHERS ONES ARE BETTTERRRRR" all I know is that I'm paying twice as much for my cellphone as most people I know because the guy screwed me over and switched up the plan I was supposed to get, telling me there was no other way to go (a lie, I didn't catch it at the time) and I don't even get service in my apartment while Rogers and Telus get full bars in here.
Some times it's appropriate to get angry, if managers are being stupid. If they say something like, "There's no way to stop your phone line that cannot be used." it's more than reasonable to demand an explanation as to why, and then threaten to switch to someone who will serve you better. Threatening to switch really gets you some help from reps.
It sounds you should switch anyway, seeing as you don't get service in your own apartment. Just see which of the competitors plans serve your needs best. Call up a supervisor and start quoting all the things the competitor can do for you, and that you'd like to cancel all your services. It might turn them around, and if it doesn't, good riddance!
I'm really glad you finally have that out of your hair. Although, in the back of my head I imagined the manager giggling once you hung up the phone and saying to herself "Hehe, sucker thinks things are fixed. Muahahahahahaha!!!!"
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So I hate Bell, FOREVER.
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All companies have poor service, if only due to the sheer scale of the customer support need. Some companies have slightly better service, but that's relative. People have vastly varying experiences with all companies, and varying loyalties to any given company. I've heard so many stories of people just bouncing from one company to another, ending up with Bell again in the end.
Problems:
-Technology is moving too fast for many customers. They don't understand their own phone, and others', and they just want to call their friend. We are an aging populace, keep in mind.
-There are too many customers and not enough money (in Bell's case) or will (in Rogers' case) to actually deal with all of them in a one-on-one manner. Many people are, it's true, satisfied with the automated system, but it only works for simple and pre-scripted needs, not for complex billing problems ( ... )
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They didn't.
I'm a starving student, two hundred dollars for a phone they never gave me is a LOT of money.
As for my current phone plan, I talked to a very nice lady about it. All she could do was give me a plan that costs five dollars less.
I'm seriously bitter. It's not like I have enough experience with multitudes of phone companies to say "BELL SUCKS AND ALL THESE OTHERS ONES ARE BETTTERRRRR" all I know is that I'm paying twice as much for my cellphone as most people I know because the guy screwed me over and switched up the plan I was supposed to get, telling me there was no other way to go (a lie, I didn't catch it at the time) and I don't even get service in my apartment while Rogers and Telus get full bars in here.
Reply
It sounds you should switch anyway, seeing as you don't get service in your own apartment. Just see which of the competitors plans serve your needs best. Call up a supervisor and start quoting all the things the competitor can do for you, and that you'd like to cancel all your services. It might turn them around, and if it doesn't, good riddance!
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