Comments | amandatkd: Frustration, Thy Name is Outsourcing

amandatkd

Frustration, Thy Name is Outsourcing

Nov 01, 2008 09:41

Before the rant begins, let me say that I love U*Verse. It is cheaper, more reliable and, Monday through Friday, has much better customer service than Dish Network ever had. Frankly, even on weekends the service is better -- as in, you can actually talk with someone without waiting on hold forever ( Read more... )

xp, outsourcing, ubuntu, uverse

Comments 5

fear_the_drool November 1 2008, 21:39:22 UTC

LOLOLOLOL!!!

Funny... So you're on 8.10? I'm still on Dapper, 6.06, love it. Didn't recognize my wireless tho, had to do it the hard way.
How ya doing by the way???
Heard from Toni yet re Origin?

amandatkd November 1 2008, 21:50:04 UTC

It wasn't funny at the time, flopears! I know better than to call any CSR on a weekend unless it's an emergency. At least 8.10 recognizes the wireless. Now I just have to wait for someone who knows that all they have to do is look at their computer screen to tell me what the authentication code is. Sigh.

We're doing okay here, digging the bunker, getting ready for election returns, if you know what I mean.

As for Origins, haven't heard from Toni yet and don't figure I will for awhile. Which is probably for the best. I'm just now getting over the shock of having her actually answer my question on the Bar about the current status. Mama Taz and the Winch Wench call tell you how surprised I was at that post.

You going to be ready to read the book that won't be discussed in public pretty soon? Should be done with the first draft in another week. Then it's edit time and agent/editor search time. Always such fun.

onyxhawke November 2 2008, 15:01:46 UTC

Outsourcing per se isn't the problem... It's lack of or worthless training. As i told someone recently "A good salesman can give instructions on how to take a piss in four ways without ever mentioning the genitals." Good service requires the same ability.

amandatkd November 2 2008, 15:36:52 UTC

Outsourcing to another country where English isn't the primary language is. And that is one of the problems I've been encountering of late whenever I call CSRs on the weekend. It doesn't matter what the company is. Because they don't have a good grasp of the language, when you go off their script, they can't help you ( ... )

onyxhawke November 2 2008, 17:36:52 UTC

Oh. Yes. Although that problem is again poor training and lack of familiarity with the American languagel I'm sure their local teachers think their English is fine.