professional behavior

[amiaravenne]

Me: Thank you for calling att, how can I assist you today?
Customer: Yes, I need help setting up email.
Me: I can certainly assist you with that! May I have your first and last name please?
Customer: Yes, my name is Hong Wang.
Me: *will not giggle...will not giggle...*

Comments

[baka_taru]

you giggled dint you ;)

[amiaravenne]

I simply presented the customer with a more pleasant and uplifting tone...and made use of the mute button as I made sure all of my coworkers shared in my...pleasant and uplifting tone :-D

[seattleotaku]

I've let out some muted guffaws at others. ^_^

[amiaravenne]

The mute button is the greatest call center tool ever! :-)