What have we learnt?

Dec 08, 2009 13:18

National Rail Enquiries useless, Virgin Rail enquiries very helpful - shocker ( Read more... )

useful info, virgin trains useful shocker!, trains

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Comments 3

dr_a_nightfall December 8 2009, 16:07:46 UTC
Silk Arrangement... sounds like some kind of deal made between solicitors!

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jkatjovi December 9 2009, 08:23:27 UTC
OK he sounds like a charmer but this had me chuckling

“If you start giving out train station phone numbers people will start making bomb threats and the whole rail network will collapse completely.”

Then he added the clincher: “And when the whole rail network collapses, there’s no chance whatsoever of your nephew getting a train from Oxford to Birmingham.”

I suspect the man sounded just as charming over the phone and the poor customer services person was losing their patience with him.

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anne_l_davies December 9 2009, 14:10:34 UTC
Yeah, you really do have to ask them in *exactly* the right way - I went for a tone of "I have this CRAZY situation - you'll be able to dine out on this all week if you give me a good answer". Which seemed to work with the nice lady from Virgin.

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