Anybody had problems with Zynga? You can rate them on Yelp!
Zynga's Farmville and Mafia Wars Customer Service is TERRIBLE!
Rate them on Yelp:
http://www.yelp.com/biz/zynga-inc-san-francisco#hrid:FRsSbGuxe8J4EvsOcPdR_A
Incident: 090930-002104
Open letter to Zynga:
Mark Pincus
CEO
Michael Luxton
CTO and Founding Team
Scott Dale
VP of Engineering
Eric Schiermeyer
VP Market Development and Founding Team
Justin Waldron
Founding Team
Andrew Trader
VP, Business Development
Mark Vranesh
CFO
Brandon Barber
VP Marketing
Vish Makhijani
Brad Feld
Board Member
Brad Feld
Board Member
Do you value your paying customers? Do you value your game testers?
If so...please do the right thing and hear my plea.
I have waited almost a week now to get my 300 plus Farmville bucks restored to my account because of some out of syncing problems after I tried the video professor offer.
All I got was a response saying that I have already been credited.
Thanks for your response but I don' t think you got what I meant.
I know I was credited for that Video Professor offer but what I am writing about is what happened within 5 minutes after I was credited for 300 farmville bucks.
Can you check your records how many times the system went out of sync within that 5 minutes of me getting credit for the offer?
My credits were lost in the system due to that numerous glitches from the synching process....
I was writing to have my credits restored because I didn't get the chance to use it.
If you notice several purchased items in my account...that is because I actually bought it using my credit card....and not because of the free trial bucks that I was supposed to have received.
If you cannot restore my 300 plus farmville bucks lost from your numerous out of sync messages on that problematic day on sept 24 when your system deleted my farmville bucks....
I would have no other option but to ask for a refund of my $40 dollars....and stop playing farmville.
It is just deceitful on Zynga's part to offer these products only for you to actually erase it or lose it in the system by your "out of sync" messages.
If your system messages have a choice of "yes" or "no" in terms of when the "out of sync" messages appear and you give the players a notice in advance that if you press "yes" we will lose our farmville bucks...then I would have not pressed the button after the out of sync messages.
Please do the right thing and restore my missing farmville bucks because even though it was credited...I didn't get the chance to use it because of the out of sync messages.
Thank you and I am hoping for your kind consideration.
Anthony J
Level 33 Farmville
Lveral 63 Mafia Wars
Yoville player
Vampire Wars player
Fashion Wars player
Pirates Player
Cafe World player
Rate them on Yelp:
http://www.yelp.com/biz/zynga-inc-san-francisco#hrid:FRsSbGuxe8J4EvsOcPdR_A
Rate them on Yelp:
http://www.yelp.com/biz/zynga-inc-san-francisco#hrid:FRsSbGuxe8J4EvsOcPdR_A
Incident: 090930-002104
Open letter to Zynga:
Mark Pincus
CEO
Michael Luxton
CTO and Founding Team
Scott Dale
VP of Engineering
Eric Schiermeyer
VP Market Development and Founding Team
Justin Waldron
Founding Team
Andrew Trader
VP, Business Development
Mark Vranesh
CFO
Brandon Barber
VP Marketing
Vish Makhijani
Brad Feld
Board Member
Brad Feld
Board Member
Do you value your paying customers? Do you value your game testers?
If so...please do the right thing and hear my plea.
I have waited almost a week now to get my 300 plus Farmville bucks restored to my account because of some out of syncing problems after I tried the video professor offer.
All I got was a response saying that I have already been credited.
Thanks for your response but I don' t think you got what I meant.
I know I was credited for that Video Professor offer but what I am writing about is what happened within 5 minutes after I was credited for 300 farmville bucks.
Can you check your records how many times the system went out of sync within that 5 minutes of me getting credit for the offer?
My credits were lost in the system due to that numerous glitches from the synching process....
I was writing to have my credits restored because I didn't get the chance to use it.
If you notice several purchased items in my account...that is because I actually bought it using my credit card....and not because of the free trial bucks that I was supposed to have received.
If you cannot restore my 300 plus farmville bucks lost from your numerous out of sync messages on that problematic day on sept 24 when your system deleted my farmville bucks....
I would have no other option but to ask for a refund of my $40 dollars....and stop playing farmville.
It is just deceitful on Zynga's part to offer these products only for you to actually erase it or lose it in the system by your "out of sync" messages.
If your system messages have a choice of "yes" or "no" in terms of when the "out of sync" messages appear and you give the players a notice in advance that if you press "yes" we will lose our farmville bucks...then I would have not pressed the button after the out of sync messages.
Please do the right thing and restore my missing farmville bucks because even though it was credited...I didn't get the chance to use it because of the out of sync messages.
Thank you and I am hoping for your kind consideration.
Anthony J
Level 33 Farmville
Lveral 63 Mafia Wars
Yoville player
Vampire Wars player
Fashion Wars player
Pirates Player
Cafe World player
Rate them on Yelp:
http://www.yelp.com/biz/zynga-inc-san-francisco#hrid:FRsSbGuxe8J4EvsOcPdR_A