um... I think you have to spend your day off on hold. Put the speaker-phone on and just cary t around with you.
Also, you need to be a physical (and confrontational and inconvenient) presence at the store where you got this service in the first place. Ask to speak to the supervisor. Ask for their supervisor's name if not in and look them up and call them at home.
If none of that gets you results, find out who the store manager reports to and take it up with THEM. This is AT&T's fault. They shall need to fix it. Hopefully then David will be able to get his card back.
FWIW, I didn't get a credit card till grad school, and I still know nothing about it.
First, checking your credit and/or disputing inaccuracies on your credit report doesn't hurt you. The only time pulling your credit hurts you is when you allow a third party (such as a merchant/bank/whatever) inquire into your credit history for the purpose of loaning you money. Inquiries themselves don't hurt you, if you limit them to a few times a year. Edit: Remember that you're entitled to one free credit report from each of the three major bureaus every year. Here's a helpful link for you.
The people at the AT&T store will not be able to help you. Seriously. It's the people you have to hold for, and even that's probably a waste of your time. Start practicing your penmanship - or typing, probably - because you're going to need to put things in writing. The store should be able to provide you with the correspondence addresses that you'll need. When you write your letters, make them as complete as possible. Be willing to fax them to about 50 different people within the same goddamn company, too, because no one's ever heard of
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Customer Care is where I'd go, and just keep insisting on escalating until she gets to someone who'll fix it. It's really just a matter of cancelling one account and crediting the charges back afaik - the only weirdness would be if it's actually set up with equipment she doesn't have.
The thing is that as far as billing and such goes, Care is the only stop - there isn't really a separate billing department, and receivables management (collections) won't ever do anything but take payments.
I remember the correspondence group as being just Care by letter, so even if I could find an address for them, I think the direct escalation is probably a better way.
I stand corrected on AT&T, as far as writing in. But I stand by it, with AmEx.
Did you receive two bills every month or just one? If you did receive two then photocopy them and send them to the collection agency showing which one is in good standing and which one was the bs one. If you just received one bill then photocopy every one of those bills highlighting the date of service and then photocopy either a check or whatever you used to pay that particular bill. Idiot companies might tell you they are handling it but they just bs you till they get hard copies. I would have copies handy for when they ask for proof.
That's all I can think of from my years of customer service. Sorry that they are being fudge heads with you.
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Also, you need to be a physical (and confrontational and inconvenient) presence at the store where you got this service in the first place. Ask to speak to the supervisor. Ask for their supervisor's name if not in and look them up and call them at home.
If none of that gets you results, find out who the store manager reports to and take it up with THEM. This is AT&T's fault. They shall need to fix it. Hopefully then David will be able to get his card back.
FWIW, I didn't get a credit card till grad school, and I still know nothing about it.
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The people at the AT&T store will not be able to help you. Seriously. It's the people you have to hold for, and even that's probably a waste of your time. Start practicing your penmanship - or typing, probably - because you're going to need to put things in writing. The store should be able to provide you with the correspondence addresses that you'll need. When you write your letters, make them as complete as possible. Be willing to fax them to about 50 different people within the same goddamn company, too, because no one's ever heard of ( ... )
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Customer Care is where I'd go, and just keep insisting on escalating until she gets to someone who'll fix it. It's really just a matter of cancelling one account and crediting the charges back afaik - the only weirdness would be if it's actually set up with equipment she doesn't have.
The thing is that as far as billing and such goes, Care is the only stop - there isn't really a separate billing department, and receivables management (collections) won't ever do anything but take payments.
I remember the correspondence group as being just Care by letter, so even if I could find an address for them, I think the direct escalation is probably a better way.
I stand corrected on AT&T, as far as writing in. But I stand by it, with AmEx.
Reply
That's all I can think of from my years of customer service. Sorry that they are being fudge heads with you.
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