Comments | arshraam: Hilarious Call Center vid

arshraam

Hilarious Call Center vid

Feb 26, 2008 10:12

You've probably caught this one, especially if you watch Attack of the Show.

Click to view

Here's the full call. It's pretty dull, but you can see why this guy decided to make fun of the customer.

stupid, video, funny

Comments 4

october_logic February 26 2008, 15:40:17 UTC

I'll check this out when I get home. I love these types of things! :)

october_logic February 27 2008, 01:42:15 UTC

Well.... no, actually, I don't see why the agent made fun of the customer. I did listen to the entire call, and I'm seriously shocked that an agent would treat a customer like that. I hope he was fired, frankly. :/

arshraam February 27 2008, 17:56:34 UTC

Yeah, it was wrong and he probably was fired or gave up and quit, but it goes back to a problem with the customer and their inability to read and comprehend. I've dealt with that deficiency in retail and tech support. I've been very patient with these people, but it is very frustrating and then they yell at you.

To have someone on the phone, going through the motions for 5 minutes and decide the deal is broken on such a little thing can really ruin things, especially if you get a commission. He also seems frustrated by what the company does with recovery options.

october_logic February 28 2008, 16:06:54 UTC

I hate tech support. I did some of that at my previous job, and I just hated it. I would not voluntarily do it again, unless it was for something very very simple. I was in a bit over my head, technically speaking, with the whole MovieBeam thing. Customer service I was great, and actually I did fine with the tech support aspect, I just -hated- every second of it ( ... )