Comments | ashekenaz: As a BT customer, I am unimpressed.

ashekenaz

As a BT customer, I am unimpressed.

Mar 08, 2009 16:10

The phone conversation went something like this ( Read more... )

Comments 5

badgersandjam March 8 2009, 18:05:56 UTC

There's probably a rollover clause in the contract somewhere. Most broadband things have that, I believe--unless you actively cancel, it won't.

:(

ashekenaz March 8 2009, 18:33:05 UTC

Not in this case. The contract is due to end may, they extended it to october without permission. For obvious reaons I won't go into on a public post, I know exactly how the contract works, and they added 5 months without permission.

bonedancer March 9 2009, 00:23:40 UTC

Yes, I expect someone gets a bonus for re-signs. In theory they should record all the calls and can check if anyone you spoke to got you to agree to it, so if you politely stick to your guns you can almost certainly get out of it.

arborophile March 8 2009, 18:32:28 UTC

The buggers! :(

guard81 March 9 2009, 18:16:09 UTC

Get on to OfCom and thence to BT's complaints team. It's the only way I ever got anything fixed with BT, I'm afraid.