I did it.
Not only did I finally finish my week at work without killing anyone, but I turned in St. Charles Nissan to the Volkswagen Customer Care for shitty-ass service. Ha!
Yesterday, I go to the dealership to pick up my car. I'm under the impression that now that my car is finally certified that I'd get the keys I have coming to me (1 more remote access key and 1 valet look-alike). I go to the cashier and she looks for my keys. I saw her pull out two remotes and I started to get excited, but Jeremy pointed out to me that she put those back and gave me my one key. Grrr...so I ask her where my other two keys are and she tells me to ask the Volkswagen Service Manager. So, I asked that twit and he tells me he knows "nothing" about it and that if I have a problem I can bring it up with the Business Manager.
Well, I had a crappy day at work. I took my OWN personal time to go out and buy gifts for Dawn, Shawnette, and Nicole for Boss's Day. I came in at 6 and decorated Dawn's cubicle. I even risked getting hurt by putting a chair on top of a desk and standing on the chair just so we could get the streamers to come down from the ceiling. I was scared out of my mind. When I got down, two guys from Nicole's team made snide remarks about how the decorations looked and I went off. I'm tired of being taken advantage of. These people don't realize that I didn't volunteer for this job, I was asked to do it. I don't get paid to go shopping for people. I have to use my own time. I have to sometimes cut into my alone time with boyfriend to do this shit.
Then I had two people complain that we didn't decorate Shawnette's cubicle. So, I told them if they felt it needed to be decorated, that they could do it themselves. Huh. I guess opinions are like assholes -- everyone's got one. The funny thing is, when I said they could decorate her cubicle, they were like, "Uh, that's okay."
Then Maggie came up to me and was like, "Sarah S. didn't know it was Boss's Day. Why didn't you tell her?" I about snapped. It's not MY job to run around to every fucking person in that building and let them know that Boss's Day is coming up. I can't make everyone happy. Gah.
So, yeah, shitty day at work and then I go to the dealership, expecting to get what's owed to me and I don't. Jeremy told me to go talk to the BM, but I knew that if I had, I would have just blown-up. I practically bit the Service Managers head off when he told me he knew nothing about it.
On my way home, I just sat there and stewed over the shitty service I have recieved from this dealership for the past three weeks. First, the guy who sold me the car didn't know jack-shit about it. We didn't even know it had a 1.8 Turbo Engine in it when I bought it. Then when I'm signing my papers, I ask the Business Manager about my warranty and he tells me, "Your car is a VW Certified Pre-Own, which means you have a 2 Year, 20,000 mile warranty." When I left the dealership that day, the salesman tries to get me to BUY keys for my car, telling me that the key I have in my hand is the only one and tries to convince me that if I were to lose that key, it would be very expensive and time consuming for me to get another one.
The next day, when I call to tell the salesman about what my dad found wrong with the car, he tells me that the wind shield wiper blades are "usual wear" and that I have to replace them myself. When I approach him about the keys, he all of a sudden is so happy to cut me a new key for FREE. He tells me all I need to do is make an appointment with their service department to get whatever is wrong with it fixed.
When I go to the dealership to get my remote key and valet look-alike, the salesman tells me that he can't get me a remote key, but that my father can for really cheap. He cuts me a valet key, but doesn't even offer to have it programmed. He tells me to have my dad do it.
Two weeks later, I get a frantic phone call from the Business Manager who tells me I need to come in and get my car "inspected." He won't give me specifics, just that it needs to be done "right away." When I talk to him on Tuesday, to tell him that I'm ill, he gets ignorant with me.
On Wednesday, I take my car in and find out that the car I have been driving around for two weeks, being told by the Business Manager that it IS VW Certified Pre-Owned is not. I'm told to leave it overnight. They don't realize how much of a inconveince this is to me. Jeremy and I have to now drive a car to work that needs new brakes. The damn car just squeaks and squeaks. Jeremy made the comment that he felt like the brakes were going to "snap at any moment." Great.
Thursday night I pick up my car, no keys. I'm finished dealing with this dealership.
So, I got home and decided I was going to write a strongly worded letter to VW, but I couldn't find an address online, so I called Customer Care. The operator told me that I could just file a complaint aganist them over the phone and that would be easier than writing a letter. I told her my story and ended it with, "I would like to have ALL the keys to my car AND be reembursed for the wiperblades I bought." I also told her that I felt like I had been taken advantage of because I am (1) young and (2) because I am female.
The operator put me on hold while she called the dealership and let them know of the complaint. When she got back with me she told me that she had talked to the General Manager. He told her he was "unaware" that VW Certified Pre-Owned vehicles had three keys. Yeah right. Then he said he didn't know that a vehicle was sold and left the lot with out being certified. According to his database, he has no prior proof that my car had EVER been certified before 10/15/2003. So, yeah, they sold me a car, lied to me about it, and let me leave the lot with it.
He told her he'd "look into it" Friday and call me. She told me that if he does not call me today or if he does and I'm still dissatisifed, that I am suppose to call Customer Care ASAP and let me know.
Ha. Stupid dealership. Give me my damn stuff! I told the operator that after I get my keys and my $15 for the wiperblades, that I'm not going to be a patron of St. Charles Nissan anymore and that I will not recommend them to ANYONE.
Dad called me 15 minutes after I got off the phone with Customer Care and I told him what happened and how I made a complaint on the dealership. He told me I did the right thing. He agreed with me that if I were to have gone to the Business Manager about my keys, he would have just talked his way out of it, just like everyone else. He said that by going through VW themselves, that I'm sure to get everything I asked for because they are known for their excellent cars and customer service.
Dad told me that I should get a call from VW about the service on my Beetle and I'm not to say anything good about it. He told me to rip the dealership apart and I'm going to. Those bastards lied to me and then tried to cover it up. Dad told me I was correct to believe that they thought they could get away with it because I'm young and a girl. He started to laugh and said, "They had no idea who they were dealing with, did they?" :c)
Dad said that if the General Manager calls today and gives me some bullshit excuse and doesn't do what I ask him to, then he says to tell him, "Well, then I guess my Dad is just going to have a talk with Peter." When I asked him who "Peter" was, Dad said that they'd know who I'm talking about. Apparently, Peter must be the big-wig over VW in this area. So, if I can't get anything out of the dealership itself, then VW personally will have to do it and the dealership will be in BIG TROUBLE. Heh.
Yay! Day off! Yay!
Well, I'm off to indulge in some devils food bundt cake I made and relax. I'm suppose to head off to Pumpkins and Pines to grab some small pumpkins for my group today, but since it rained last night, I don't want to get my car stuck in the mud. We may just wait until Sunday.
I'm trying to convince Jeremy to let me play FFX instead of his stupid "Backyard Wrestling" game. Blah.
Yesterday, I go to the dealership to pick up my car. I'm under the impression that now that my car is finally certified that I'd get the keys I have coming to me (1 more remote access key and 1 valet look-alike). I go to the cashier and she looks for my keys. I saw her pull out two remotes and I started to get excited, but Jeremy pointed out to me that she put those back and gave me my one key. Grrr...so I ask her where my other two keys are and she tells me to ask the Volkswagen Service Manager. So, I asked that twit and he tells me he knows "nothing" about it and that if I have a problem I can bring it up with the Business Manager.
Well, I had a crappy day at work. I took my OWN personal time to go out and buy gifts for Dawn, Shawnette, and Nicole for Boss's Day. I came in at 6 and decorated Dawn's cubicle. I even risked getting hurt by putting a chair on top of a desk and standing on the chair just so we could get the streamers to come down from the ceiling. I was scared out of my mind. When I got down, two guys from Nicole's team made snide remarks about how the decorations looked and I went off. I'm tired of being taken advantage of. These people don't realize that I didn't volunteer for this job, I was asked to do it. I don't get paid to go shopping for people. I have to use my own time. I have to sometimes cut into my alone time with boyfriend to do this shit.
Then I had two people complain that we didn't decorate Shawnette's cubicle. So, I told them if they felt it needed to be decorated, that they could do it themselves. Huh. I guess opinions are like assholes -- everyone's got one. The funny thing is, when I said they could decorate her cubicle, they were like, "Uh, that's okay."
Then Maggie came up to me and was like, "Sarah S. didn't know it was Boss's Day. Why didn't you tell her?" I about snapped. It's not MY job to run around to every fucking person in that building and let them know that Boss's Day is coming up. I can't make everyone happy. Gah.
So, yeah, shitty day at work and then I go to the dealership, expecting to get what's owed to me and I don't. Jeremy told me to go talk to the BM, but I knew that if I had, I would have just blown-up. I practically bit the Service Managers head off when he told me he knew nothing about it.
On my way home, I just sat there and stewed over the shitty service I have recieved from this dealership for the past three weeks. First, the guy who sold me the car didn't know jack-shit about it. We didn't even know it had a 1.8 Turbo Engine in it when I bought it. Then when I'm signing my papers, I ask the Business Manager about my warranty and he tells me, "Your car is a VW Certified Pre-Own, which means you have a 2 Year, 20,000 mile warranty." When I left the dealership that day, the salesman tries to get me to BUY keys for my car, telling me that the key I have in my hand is the only one and tries to convince me that if I were to lose that key, it would be very expensive and time consuming for me to get another one.
The next day, when I call to tell the salesman about what my dad found wrong with the car, he tells me that the wind shield wiper blades are "usual wear" and that I have to replace them myself. When I approach him about the keys, he all of a sudden is so happy to cut me a new key for FREE. He tells me all I need to do is make an appointment with their service department to get whatever is wrong with it fixed.
When I go to the dealership to get my remote key and valet look-alike, the salesman tells me that he can't get me a remote key, but that my father can for really cheap. He cuts me a valet key, but doesn't even offer to have it programmed. He tells me to have my dad do it.
Two weeks later, I get a frantic phone call from the Business Manager who tells me I need to come in and get my car "inspected." He won't give me specifics, just that it needs to be done "right away." When I talk to him on Tuesday, to tell him that I'm ill, he gets ignorant with me.
On Wednesday, I take my car in and find out that the car I have been driving around for two weeks, being told by the Business Manager that it IS VW Certified Pre-Owned is not. I'm told to leave it overnight. They don't realize how much of a inconveince this is to me. Jeremy and I have to now drive a car to work that needs new brakes. The damn car just squeaks and squeaks. Jeremy made the comment that he felt like the brakes were going to "snap at any moment." Great.
Thursday night I pick up my car, no keys. I'm finished dealing with this dealership.
So, I got home and decided I was going to write a strongly worded letter to VW, but I couldn't find an address online, so I called Customer Care. The operator told me that I could just file a complaint aganist them over the phone and that would be easier than writing a letter. I told her my story and ended it with, "I would like to have ALL the keys to my car AND be reembursed for the wiperblades I bought." I also told her that I felt like I had been taken advantage of because I am (1) young and (2) because I am female.
The operator put me on hold while she called the dealership and let them know of the complaint. When she got back with me she told me that she had talked to the General Manager. He told her he was "unaware" that VW Certified Pre-Owned vehicles had three keys. Yeah right. Then he said he didn't know that a vehicle was sold and left the lot with out being certified. According to his database, he has no prior proof that my car had EVER been certified before 10/15/2003. So, yeah, they sold me a car, lied to me about it, and let me leave the lot with it.
He told her he'd "look into it" Friday and call me. She told me that if he does not call me today or if he does and I'm still dissatisifed, that I am suppose to call Customer Care ASAP and let me know.
Ha. Stupid dealership. Give me my damn stuff! I told the operator that after I get my keys and my $15 for the wiperblades, that I'm not going to be a patron of St. Charles Nissan anymore and that I will not recommend them to ANYONE.
Dad called me 15 minutes after I got off the phone with Customer Care and I told him what happened and how I made a complaint on the dealership. He told me I did the right thing. He agreed with me that if I were to have gone to the Business Manager about my keys, he would have just talked his way out of it, just like everyone else. He said that by going through VW themselves, that I'm sure to get everything I asked for because they are known for their excellent cars and customer service.
Dad told me that I should get a call from VW about the service on my Beetle and I'm not to say anything good about it. He told me to rip the dealership apart and I'm going to. Those bastards lied to me and then tried to cover it up. Dad told me I was correct to believe that they thought they could get away with it because I'm young and a girl. He started to laugh and said, "They had no idea who they were dealing with, did they?" :c)
Dad said that if the General Manager calls today and gives me some bullshit excuse and doesn't do what I ask him to, then he says to tell him, "Well, then I guess my Dad is just going to have a talk with Peter." When I asked him who "Peter" was, Dad said that they'd know who I'm talking about. Apparently, Peter must be the big-wig over VW in this area. So, if I can't get anything out of the dealership itself, then VW personally will have to do it and the dealership will be in BIG TROUBLE. Heh.
Yay! Day off! Yay!
Well, I'm off to indulge in some devils food bundt cake I made and relax. I'm suppose to head off to Pumpkins and Pines to grab some small pumpkins for my group today, but since it rained last night, I don't want to get my car stuck in the mud. We may just wait until Sunday.
I'm trying to convince Jeremy to let me play FFX instead of his stupid "Backyard Wrestling" game. Blah.