We do this thing where at the end of every two week development iteration where we throw up some slides for each team - how much did you commit to doing, and how close did you come to meeting that target? To quantify things, we look at commitment versus fulfillment in terms of user stories and total story points for each team, each iteration. As
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Without knowing your process, I can't comment on if there's another metric that would be more effective for you guys, but at the very least, the negotiation of what counts and what doesn't can be problematic. It's a little dick-ish, but sometimes being a hardliner on deadlines is good in that it compels discipline. If everything is negotiable then promises become vague and commitments aren't really commitments.
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And one of the people in the office did just today say she 'got a Veronica Mars vibe' off me, so that's nice. She's TWENTY-THREE, but whatever, I know I'm immature.
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