Apple or University bad service?

[philstar22]

I am so pissed off right now I'm actually shaking

Comments

[koulagirl666]

Could you perhaps send a copy of your receipt from the computer and the power cord to someone online? Rather than go through the store? I avoid Apple so I'm not sure, but they would have an online help section, I would think.

Best wishes for your interview!

[philstar22]

I'm going to look and see if it is on my credit card. Unfortunately, if I put it on my debit card, I won't have access as I closed that bank account six months ago. I don't remember which one I put it on. But I do have my Apple receipt.

[philstar22]

Oh, thanks, that's good to know. I will look into that.

[diana_molloy]

Aren't purchases tracked on apples website even if you don't have bank details?

[greensquiggly]

I suspect the issue is that the information was stored incorrectly in the system somehow.

[philstar22]

Yup. Turns out that was exactly the issue. Whoever entered the serial number into their system originally put it in the place of the number for my old computer rather than a new space. So when they looked it up, it was coming up as purchased on the date I purchased my previous computer.

[surrey_sucks]

Wow, that is some serious bullshit. Hopefully you get this sorted, and good luck on your interview.

[tisiphone]

Chances are good the employee was confused. Check to see when your computer thinks it was made. Click on the apple in the upper left-hand corner, then look at "About this Mac". If you ordered it in late 2014, it would be unlikely to be a 2013 model. Then contact Apple and explain the situation, they have good online support.