Comments | balletbookworm: Technology is such a bitch

balletbookworm

Technology is such a bitch

May 15, 2006 23:25

So the new iPac (PDA) I bought in October developed a problem with its power button. I thought it was fixable, the Geek Squad disagreed, and thanks to Best Buy's product replacement plan, I was supposed to get a new one (or at least 299.99$ toward a new one ( Read more... )

Comments 2

tiggerytang May 16 2006, 17:30:06 UTC

Most replacement contracts have written in for a refurbished replacement. Apple does it too, except they also send defective refurbished items. Keep finding things that are wrong with it. Three is usully the magic number of returns to get a equivalent or better new item. Keep harassing them!

balletbookworm May 16 2006, 17:39:00 UTC

Update:
Went to Best Buy today - and the Geek Squad guy and manager agreed with me that not only was the unit REALLY broken, but that I had been sent the floor model which is a no-no (I, and the Best Buy guy who ordered it for me, should have been told by the Orland Park store that it was the floor model and that it should have been thoroughly checked over and reset before being sent out). The Orland Park manager is getting a phone call and I have $314 in store credit at Best Buy. Apparently, my model PDA is being phased out and a new model is coming in the next month or so. So I'm just going to wait for that one - according to the Geek Squad it's supposed to be really snazzy or something. Meh.