Playbook

[atropine_nadia]

Does anyone here work in a playbook store? I've been at a 40k/week drive thru playbook store for the past six months and it's been hell. We are just supposed to deal with all the problems of playbook not being properly modeled for drive thru, since we're the test market. At a store this busy though, and with split bars, it's pretty terrible. I'm

Comments

[isobel]

can you explain a little bit about what playbook actually is? i have heard bits&pieces, but i am still unclear. sorry i couldn't answer your question! :D

[atropine_nadia]

it is a deployment method that specifically states what each person's deployment's responsibilities are, and how deployment works depending upon how man people are on the floor. For ex, 2 man- R1 rings and makes cafe drinks, the other person is Store support and they have a designated list of things to do within whatever time frame coffee cadence is on.

[isobel]

oh man, this sounds rough. is the shift always the store support role? what happens if there is a line of 10 people and only two partners on the floor? (a common scenario at my store). sorry to bombard you with questions! :)

[lil_grits]

ive found that its not easy for the shift to be store support in the mornings, because of extra tasks (orders,tips, deposit, etc). so no, the shfit doesnt always have to be store support.

if there is are two people on the floor, yes one rings and makes drinks, while the other tasks. once a line is formed (my store 'agrees' 5 people make a line) then the store support can come back to the floor to assist.

the issue, is when that line of ten people grows and never stops.... then playbook gets lost.

[lil_grits]

ive heard playbook doesnt run well for drivethrus. but every store can mend playbook to fit their needs. so far, its hell in my store. i feel like we get off track with it far too often because we either have too many people on days we dont need them (noone knows what to do and everything is done), or we dont have enough people on days we do and were slammed through close and have to stay late for cleaning. i dont like it =0/

[blndbluprncss]

We are not a drive- thru and it is still hell... I've been with the company 9years in September and I plan one hundred percent to separate myself fe the company as soon as possible. I was hoping to make it to my 10th anniversary but I'm not sure that is going to happen. We literally were a two person play from 12:45 in the afternoon until closing time. Customers hate it which is funny because we were told that the reason behind the change was to make us more "customer focused" but they are left waiting longer and with little to no connection with us anymore. Some of our favorite regulars have even called to complain about it. When I started we lived and breathed the 6 guiding principles and mission statement. In fact, we were told to memorize them and were quizzed on it come review time. We all participated in volunteer and community outreach programs at least once a month and at Christmas everyone got a bonus... My god how things change- for the worse for us ( now minions of the siren) and our CEO Howard Schultz is one of the richest

[_subversion]

Thank you, blndbluprncss. I recall being told that just last week, and I was like, "...whaat?" I mean, one can see the shots turn dark after the designated time, and a liquid medium will save them. And I place the blame entirely on the new BRR (beverage repeatable routine), because you need to spend the time working on the next drink in line, thereby preventing one from saving the shots. BRR and Playbook go hand in hand, and I see no value in either of them.