Open Letter to Time-Warner cable...
Preface: We sat down last night to watch some television and found that most of the HD channels and some of the SD digital channels were "Unavailable." If it's not a service not available situation, there's pixelization issue; if not that, OnDemand is unavailable; if not that, the box will just decide to reboot itself in the middle of my channel
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Comments 4
BBC America channel on TWC is always messing up...digitizing...pixelating....
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While it may not be "within your human capacity to predict and pre inform"
customers of outages, it should be within your human capacity to send me an
email letting me know when the issue has been resolved, saving me from the
frustration of dealing with your irritating interface.
I trust my bill will be sufficiently adjusted for my continuing
disappointment.
All the best,
Xx Xxxxxxxx
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Thank you for contacting Time Warner Cable Email Support.
I understand you would like to receive an email when the issue is resolved.
I apologize for the inconvenience and certainly can help you with this.
I am sorry to inform you that currently we do not have the option to inform the customer when the
outage is cleared.
As per our records, outage in your area has been cleared. Please let us know whether you are
experiencing any issues with the service and we will certainly credit the account for the loss of
services.
We value you as a customer, and please feel free to email us again or contact our Live Chat at the
following link:
http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=11
Customer Support is available 24x7.
Sincerely,
Adrian
Additional Comments: Interesting that they can't tell me when the issue is resolved, and yet they can tell me that it is resolved. I ( ... )
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