Insert rant here...
When one hires professional cleaners, recommended by one's estate agents, one does not expect to come into the house and find the following:
Black spots in the middle of the NEW light brown carpet downstairs.
Chunks taken out of half of the wooden steps, as if a vacuum cleaner had been dragged up them. (pieces of step found on floor below)
Little black ink spot on small bedroom carpet is now the size of my hand, and the rest of the carpet hasn’t been cleaned (still has cat hairs, dirt, and general loose surface dust).
New carpet on landing has had the pile damaged - looks tatty and poorly laid.
Bathroom carpet not cleaned.
Kitchen: floor not cleaned, inside of cupboards not cleaned, cooker cleaned on top but with brown dribbles down the front, sink grimy and streaked, top of fridge not cleaned.
So this morning was taken up with a trip to Vickery's at 9am, to inform them of the damages done to Arthur Close (which - I hasten to add, was all repainted, all damaged carpets replaced, and pretty much ready to go apart from the pro cleaning certificate), where I politely ranted at them for twenty minutes. Then off to Nationwide to cancel the cheque (I'm damned if I'm paying them £160 for the priviledge of wrecking my house!!).
I am so tired and emotional now - I've spent all weekend - literally - laying carpet and painting walls. I am knackered, and skint, and I wanted to just hand over keys to a nice, clean, tidy house, and get my deposit back. At this rate it's looking like it might end up in the small claims court, and I'm not sure I have the energy for that. I am writing the cleaning company's name here, and leaving this post unlocked in case anyone searches for them on Google. WARNING: Avoid April Fresh cleaners, Farnborough.
Black spots in the middle of the NEW light brown carpet downstairs.
Chunks taken out of half of the wooden steps, as if a vacuum cleaner had been dragged up them. (pieces of step found on floor below)
Little black ink spot on small bedroom carpet is now the size of my hand, and the rest of the carpet hasn’t been cleaned (still has cat hairs, dirt, and general loose surface dust).
New carpet on landing has had the pile damaged - looks tatty and poorly laid.
Bathroom carpet not cleaned.
Kitchen: floor not cleaned, inside of cupboards not cleaned, cooker cleaned on top but with brown dribbles down the front, sink grimy and streaked, top of fridge not cleaned.
So this morning was taken up with a trip to Vickery's at 9am, to inform them of the damages done to Arthur Close (which - I hasten to add, was all repainted, all damaged carpets replaced, and pretty much ready to go apart from the pro cleaning certificate), where I politely ranted at them for twenty minutes. Then off to Nationwide to cancel the cheque (I'm damned if I'm paying them £160 for the priviledge of wrecking my house!!).
I am so tired and emotional now - I've spent all weekend - literally - laying carpet and painting walls. I am knackered, and skint, and I wanted to just hand over keys to a nice, clean, tidy house, and get my deposit back. At this rate it's looking like it might end up in the small claims court, and I'm not sure I have the energy for that. I am writing the cleaning company's name here, and leaving this post unlocked in case anyone searches for them on Google. WARNING: Avoid April Fresh cleaners, Farnborough.