Comments | bobvonunheil: Tales from The Hotel

bobvonunheil

Tales from The Hotel

May 27, 2006 11:46

One of the many problems inherent in working in a five star hotel is the constant battle of appearance versus functionality. As I have the mindset of an engineer, I tend to lean towards the latter, which at times has led to the ire of those higher up ( Read more... )

Comments 4

blacklinemaster May 27 2006, 11:28:22 UTC

once again a fantastic post from the view working in a hotel... wish i had some funny stories when i was at the sheraton... love reading them...

kiss kiss

bobvonunheil May 28 2006, 02:59:09 UTC

thanks :)

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Re: Memories... bobvonunheil May 31 2006, 09:36:00 UTC

It's still jase as head concierge, actually... I think they dangled the carrot of promotion, and the subsequent increased pay, in front of him and he went for it. He talks of leaving now and then though, but the place tends to fall apart a little when he's not there. Mike is the only long-standing staff member who is likely to become new concierge, but then there are newcomers (Brett and Carl) who both have a pile of hospitality experience under their belts who may end up stepping up to the plate.

Another interesting thing that's happened lately is that on night shift I'm now the most experienced staff member, which is an odd feeling. It makes me realise that I actually know a heap of stuff about how the hotel operates, it's just that it's just below the surface and doesn't come out unless provoked.

I'm definitely keeping one of those maps on hand from now on, though. That is an awesome idea.

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Re: Memories... bobvonunheil June 1 2006, 04:15:12 UTC

Actually, Carl is a pretty refined gentleman, as far as gentlemen go these days. I think he's got a pretty good shot at it. But then, Helen doesn't like him much, because even though he cares about the job and he's efficient and effective in what he does, he doesn't like to be told what to do.

We shall see.

And yeah, I've been there about five months now, I'm feeling pretty senior at times. Jake and Paul are still around, but those are the only ones of your crew that'd still be on porter, BC and Emma being on reception now. But even with the high turnover, it takes ages before someone is actually fired... there was this guy who was totally useless, from the start we figured he was gonna be hopeless for the job, and it turned out he was. He always got his shifts wrong, if ever he had to work mornings he would call in sick. Not until he simply didn't turn up and had his mobile switched off was he actually fired, about a month or two after he started. It makes me wonder at times.