(Untitled)

[bohica_susfu]

angiecita made me snort with this little gem from:  Not Always Right

I dedicate this one to all of us who have done phone work - you know who you are if you feel like you've taken this call:

Dr. Jekyll And Mrs. Hyde

Call Center | Camp Hill, PA, USA
Me: “Thank you for calling, this is ***. How may I help you today?”

Customer: *cheerful* “I need you to

Comments

[lifeisacabaret]

Hellz yeah... Gah! I get those callers from time to time. I get some batshit crazy customers.

The other day an email tech support request crossed my station. It was from a guy in Louisiana and all it said was: "I ain't got no idea what your talkin about." Naturally, I had to call this guy and find out what his tech issue was. I looked up his account and found that his computer had stopped making calls in to our monitoring center (laptop security software,) so I rang him up saying basically: "You contacted our email support and I am just calling to follow up... I did notice that your laptop has not contacted our monitoring center in a while, perhaps you have received an email about it from us? You will need to reinstall, or we will not be able to recover your laptop in the event of a theft."

His response? "I ain't got no idea what you're talkin' about." *sigh* I don't know how he made it to our support page to contact email support if he doesn't freaking well know what anyone's talking about. *Shakes head.*

[angiecita]

the "WHYYYYYYYYYYYYY???" is my favorite part of that story. hooray for the internet!