(no subject)
A couple days ago I had a customer who made my mind boggle.
Phone: *ringing*
Me: *spiel*
Lady: You called me to say my book is in.
Me: .......Okay......
(Note: When we call to tell people their book orders are in, all the information they need is given to them. We tell them to bring some photo ID, and just basically that their book is in.)
Me: *doesn’t know what to say* Thinking: What am I suppose to do with this information?
Lady: Well, can you go check to see if my book is in?
Me: Uh, but….We just called you….
Lady: Well, can you just go check?
Me: We wouldn’t call you unless we had your book package right in front of us. Your book is definitely in.
Lady: Well, then can you go find out what the book is?
Me: Unfortunately we don’t open the book packages without the customer being there. (The book orders come in cardboard that, yes, I could have gone and opened but there was a line of people waiting for my help at this time. Besides we’re not really suppose to open the packages, but not for the reason I gave.)
Lady: *Is huffy* Fine. Goodbye. *Click*
It was just a really weird conversation. We get a lot of people calling in to say that we called them saying their book order is in, but they can’t come pick it up for awhile. Either that or saying they’ll be in tomorrow or something, which is a bit redundant since we really don’t care when they’re going to come pick it up. What got me was the fact that she just stated, “You called me to say my book is in” and nothing more. Just….wtf. There’s nothing I can do with that information.
Phone: *ringing*
Me: *spiel*
Lady: You called me to say my book is in.
Me: .......Okay......
(Note: When we call to tell people their book orders are in, all the information they need is given to them. We tell them to bring some photo ID, and just basically that their book is in.)
Me: *doesn’t know what to say* Thinking: What am I suppose to do with this information?
Lady: Well, can you go check to see if my book is in?
Me: Uh, but….We just called you….
Lady: Well, can you just go check?
Me: We wouldn’t call you unless we had your book package right in front of us. Your book is definitely in.
Lady: Well, then can you go find out what the book is?
Me: Unfortunately we don’t open the book packages without the customer being there. (The book orders come in cardboard that, yes, I could have gone and opened but there was a line of people waiting for my help at this time. Besides we’re not really suppose to open the packages, but not for the reason I gave.)
Lady: *Is huffy* Fine. Goodbye. *Click*
It was just a really weird conversation. We get a lot of people calling in to say that we called them saying their book order is in, but they can’t come pick it up for awhile. Either that or saying they’ll be in tomorrow or something, which is a bit redundant since we really don’t care when they’re going to come pick it up. What got me was the fact that she just stated, “You called me to say my book is in” and nothing more. Just….wtf. There’s nothing I can do with that information.