I posted this on my Orvis in Oz journal, but so those of you who don't read that have the whole (or at least all that I'm going to post because the full story is way, way, way too long and frustrating) story:
Basically, Bank of America is only at the edge of useful and way beyond the edge of competence and effective communication.
A really, really,
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But thank you, Elle. That meant a lot.
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