Warranty Woes

[bratty_jedi]

My surge protector / emergency battery made a popping noise this morning which was followed by an odd burning smell then I realized my laptop had switched to battery. The surge protector and everything else plugged into it were all working fine and the laptop charger wouldn't respond even when plugged into something else so no idea what caused it

Comments

[failte_aoife]

There must be something about laptop chargers...when mine died I called in the shop where I bought it to ask if I needed to bring just the charger or the laptop as well for an exchange and was told that the charger alone was enough...so I went there, they wrote down the type and said they'd call as soon as they had the part...after about two weeks I called them to ask about it and was told I just needed to come...back there they told me that for an exchange they would need the laptop...when I said that about 215 had already told me that that wasn't necessary he acted more or less like I was stupid for believing somebody who worked also in the store...
(I already had a replacement-charger so at least I could work but it was still highly annoying)

[bratty_jedi]

Ugh, sorry your situation was annoying as well. I *love* it when people don't listen or communicate well and act like it is your fault.

[sunshine304]

Are you sure you spoke to a real person? *g*
It shouldn't be this difficult to understand that the laptop can't be turned on because there's no power. *headdesk*

Well, I'm glad that in the end you managed to get a new charger, even if it came with lots gaping at the stupidity of the hotline dude.

[bratty_jedi]

It really is ridiculous how they just won't listen. Oh well. I got the new charger in the mail and it works great, so all well's in the end, I suppose.