Comments | brie7: help!

brie7

help!

Aug 17, 2005 07:06

um...so my norton 'security system' is restricting my access to my hotmail. what's up w/ that??! anyone know how i can change the settings? esp. b/c i technically don't have a subscription to it anymore so i don't know why it keeps working! i just have my norton antivirus. *bastards ( Read more... )

Comments 15

chenlitao August 17 2005, 20:58:19 UTC

uninstall norton. None of my computers has anti-virus of any kind.

brie7 August 18 2005, 19:04:03 UTC

this morning i tried to uninstall the program and it won't let me do it unless i log in. problem is, i don't even have an account to log in b/c it was a trial version that expired like 2 months ago!!! so i can't even uninstall the bastard!!! :( :(

chenlitao August 18 2005, 19:05:21 UTC

go to control panel, then add/remove software. See if it's listed there and uninstall it from there.

brie7 August 18 2005, 20:18:50 UTC

that's what i did. then i got this big text box that said i needed to provide a password in order for the uninstall process to continue. :(

Thread 10

atix August 18 2005, 19:31:25 UTC

That shouldn't stop you from uninstalling.
what makes you say that Norton is blocking your hotmail?
Just wondering so I can help you better.

brie7 August 18 2005, 20:21:40 UTC

i dunno. it's like my computer suddenly became posessed. it's this norton security thing that was on my computer when i bought it as trial software. i let the thing expire b/c i bought norton antivirus and didn't need 2 forms of protection. but i was on my computer the night before and all of the sudden the norton security thing popped up w/ a text box saying parental controls had been placed. i didn't think anything of it and just closed the box. next morning...couldn't check my emails b/c when i go to the hotmail site i get a screen that says 'this site has been blocked w/ parental controls' or something of that nature. i don't even know how it worked if i don't even technically have the software!!! :( and now i don't know any password or whatever i need to uninstall the damn thing :-P

atix August 18 2005, 21:24:01 UTC

Just sent you a mail on your hotmail account giving you suggestions. You might be able to check your mail at work (I hope).
But when I re read your problem I realised that it has nothing to do with expiry of your Norton security services. (My solutions address that issue)
But its with the fact that something that you did activated the parental security and can be turned off only if you know the password.

http://service1.symantec.com/SUPPORT/nip.nsf/docid/2004060710581736?Open&src=&docid=2004093010421136&nsf=nip.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

http://www.symantec.com/techsupp/tutorial/general/23336section4.htm

Hope this helps and your problem is sorted.
Need to look at your machine to be able to tell more

brie7 August 18 2005, 23:39:20 UTC

basically i either need to a) get a password (which i will have to pay for since they charge you to call the hotline); b) renew the damn product; or c)reformat my 4 month old computer.

i am SO angry right now. i just waited for 20 minutes to speak to someone w/ no hope...had to hang up b/c i don't have enough minutes to wait!!

Thread 5