sigh..... people.
ive had lots of stupid customers that i just feel the need to write about.
this guy came in w/ his grandkids. there were about 4 ppl in line when he came to my line.
Me (being as nice and happy and cute as ever): did you find everything ok?
ASSHAT!: *throws 4 movies at me. says nothing*
Me: oookay. well it looks like you have a mismatch for brother bear, so im gonna go check that out for you, ill be right back.
i went to the mismatch drawer and indeed his movie was in there and there was one disc missing from it.
Me: Ok sir, it looks like you turned in brother bear w/ only one disc, it comes w/ 2. disc one is missing. and it looks like we tried to call you on the 15th and the number on your account is a wrong number.
ASSHAT!: ok well ill get it from home later. *pushes his movies at me*
Me: unfortunately, i cant rent to you until we have it back. your accounts on hold, and the hold will be taken off when you return the disc. also, we need a new phone number.
ASSHAT!: youre not gonna rent to me??? but im bringing it back!!
Me: ok well what i can do is hold your movies for you and when you bring the disc back, we'll have them up front for you and check them out.
ASSHAT!: FORGET IT THEN!!!!!!!!!!!!!!!!!
whaddya know. asshat comes back later.
ASSHAT!: *shoves disc at me*
Me: ok.. let me go get the case for you. *gets the case and pulls up the account* im gonna need a new phone number too, because the one on your account is a wrong number.
ASSHAT!: why do you need my number??!
Me: in case we need to get in touch w/ you. we have an automated service that calls and lets you know if you have late movies out so you dont forget about them and have to pay too much for late fees, and also if you have a mismatch we call the day you turn in the movie to let you know the disc was missing and give you a chance to find it before you come to the store to rent movies.
ASSHAT!: are you gonna get me my movies or what?
Me: yeah itll be just one second.. theyre mixed in w/ the other ones cuz you said forget about it, so what were they again?
ASSHAT!: *HUGE SIGH. repeats movies w/ a very angry tone*
Me: *gets the movies.* ok im just gonna need a new phone number because the # we have on the account is wrong.
ASSHAT!: 4073212814786
Me: ......... can you repeat that sir?
ASSHAT!: *yelling* 4-0-7-3-8-1-4-8-7-4 (i dont really remember the number so this is an example. dont call this number and call the person an asshole lol).
ASSHAT!: WHERES A MANAGER, I WANT TO SPEAK TO A MANAGER.
Me: *getting fed up.. line is building up* shes busy right now, is it anything i can help you w/? im doing everything i can to help you and get you out of here as quickly as possible (oh believe me. as quickly as possible i was trying to get this asshole outta my face.)
ASSHAT!: I WANT TO SPEAK TO A MANAGER.
Me: *sighs and points* like i just told you, shes busy now.
ASSHAT!: ahsjhykyofdkgl *leaves and goes over to her.*
riiiiight. so he goes and tells elaine that i had an attitude. i did everything i could to help this guy and explain things to him and he was flipping out. wtf. he tells elaine i had an attitude, she asks what was i rude about, he says i was just rude. HMMMM. RIIIIIGHT. i was just appalled at how this guy acted. in front of his grandchildren too. i hope they dont grow up like him.
i had this other guy who called and this is a lot shorter, but he pissed me off too.
Me: thank you for calling blockbuster this is lisa how may i help you?
dumbass: hello?
Me: can i help you?
dumbass: yeah i have this game.. and it didnt come w/ an instruction book.
Me: ........
dumbass: hello?
Me: hello sir, what can i help you w/ w/ your game?
dumbass: can i like, come down there and get one? or can you read it? or tell me how to play it? how come it didnt come w/ one.
Me: we dont give them out because ppl keep them and when we sell them as previously viewed we need to have the instruction booklets.
dumbass: oh.. well does anyone know how to play it?
Me: i dont, but let me ask everyone else hold on one second please. *asks john and heather i think.. they say no.. pick up the phone..* no im sorry sir, no one here has played that game before.
dumbass: ok, its alright, thank you.
Me: no problem, bye.
he calls back and john answers.. asshole told john i hung up on him!!!! first of all it was busy, second of all, i picked up it was clear that we were getting off the phone and we said bye! he didnt ask anymore questions! freakin guy wanted me to read the instruction booklet over the phone!!!! WTF is wrong w/ ppl! the game wasnt that complicated either, it was nba ballers or something. it takes a real genious to figure that one out. ARRGHHH!!!!! thats all my venting for today. i have plenty more stories to keep you entertained, but im done fer now.
this guy came in w/ his grandkids. there were about 4 ppl in line when he came to my line.
Me (being as nice and happy and cute as ever): did you find everything ok?
ASSHAT!: *throws 4 movies at me. says nothing*
Me: oookay. well it looks like you have a mismatch for brother bear, so im gonna go check that out for you, ill be right back.
i went to the mismatch drawer and indeed his movie was in there and there was one disc missing from it.
Me: Ok sir, it looks like you turned in brother bear w/ only one disc, it comes w/ 2. disc one is missing. and it looks like we tried to call you on the 15th and the number on your account is a wrong number.
ASSHAT!: ok well ill get it from home later. *pushes his movies at me*
Me: unfortunately, i cant rent to you until we have it back. your accounts on hold, and the hold will be taken off when you return the disc. also, we need a new phone number.
ASSHAT!: youre not gonna rent to me??? but im bringing it back!!
Me: ok well what i can do is hold your movies for you and when you bring the disc back, we'll have them up front for you and check them out.
ASSHAT!: FORGET IT THEN!!!!!!!!!!!!!!!!!
whaddya know. asshat comes back later.
ASSHAT!: *shoves disc at me*
Me: ok.. let me go get the case for you. *gets the case and pulls up the account* im gonna need a new phone number too, because the one on your account is a wrong number.
ASSHAT!: why do you need my number??!
Me: in case we need to get in touch w/ you. we have an automated service that calls and lets you know if you have late movies out so you dont forget about them and have to pay too much for late fees, and also if you have a mismatch we call the day you turn in the movie to let you know the disc was missing and give you a chance to find it before you come to the store to rent movies.
ASSHAT!: are you gonna get me my movies or what?
Me: yeah itll be just one second.. theyre mixed in w/ the other ones cuz you said forget about it, so what were they again?
ASSHAT!: *HUGE SIGH. repeats movies w/ a very angry tone*
Me: *gets the movies.* ok im just gonna need a new phone number because the # we have on the account is wrong.
ASSHAT!: 4073212814786
Me: ......... can you repeat that sir?
ASSHAT!: *yelling* 4-0-7-3-8-1-4-8-7-4 (i dont really remember the number so this is an example. dont call this number and call the person an asshole lol).
ASSHAT!: WHERES A MANAGER, I WANT TO SPEAK TO A MANAGER.
Me: *getting fed up.. line is building up* shes busy right now, is it anything i can help you w/? im doing everything i can to help you and get you out of here as quickly as possible (oh believe me. as quickly as possible i was trying to get this asshole outta my face.)
ASSHAT!: I WANT TO SPEAK TO A MANAGER.
Me: *sighs and points* like i just told you, shes busy now.
ASSHAT!: ahsjhykyofdkgl *leaves and goes over to her.*
riiiiight. so he goes and tells elaine that i had an attitude. i did everything i could to help this guy and explain things to him and he was flipping out. wtf. he tells elaine i had an attitude, she asks what was i rude about, he says i was just rude. HMMMM. RIIIIIGHT. i was just appalled at how this guy acted. in front of his grandchildren too. i hope they dont grow up like him.
i had this other guy who called and this is a lot shorter, but he pissed me off too.
Me: thank you for calling blockbuster this is lisa how may i help you?
dumbass: hello?
Me: can i help you?
dumbass: yeah i have this game.. and it didnt come w/ an instruction book.
Me: ........
dumbass: hello?
Me: hello sir, what can i help you w/ w/ your game?
dumbass: can i like, come down there and get one? or can you read it? or tell me how to play it? how come it didnt come w/ one.
Me: we dont give them out because ppl keep them and when we sell them as previously viewed we need to have the instruction booklets.
dumbass: oh.. well does anyone know how to play it?
Me: i dont, but let me ask everyone else hold on one second please. *asks john and heather i think.. they say no.. pick up the phone..* no im sorry sir, no one here has played that game before.
dumbass: ok, its alright, thank you.
Me: no problem, bye.
he calls back and john answers.. asshole told john i hung up on him!!!! first of all it was busy, second of all, i picked up it was clear that we were getting off the phone and we said bye! he didnt ask anymore questions! freakin guy wanted me to read the instruction booklet over the phone!!!! WTF is wrong w/ ppl! the game wasnt that complicated either, it was nba ballers or something. it takes a real genious to figure that one out. ARRGHHH!!!!! thats all my venting for today. i have plenty more stories to keep you entertained, but im done fer now.