I Love My Job
Public because others may want to read and find joy in my torment. The names have been changed to protect the moronic.
So my team lead (TL) calls me today. Pretty nice lady, sort of meak until you get to know her. Pretty funny at times. Every now and then she makes me crazy because she micromanages when stressed, but I've learned to deal. So the reason she called was because she needed me to handle something for her. See we learned long ago that we need to babysit the process if we ever want to see results. Take for instance the fact that I have taken to emailing one of the payers daily asking what the status of the fix to their servers is. Sounds obnoxious, but this fix has been promised "by the end of today" every day for the last week and a half. That's when they actually respond to the email. Oi!
So my TL calls and asks me to grab a file off her desk and make a phone call to another one of the payers to follow up on a fax sent yesterday. Did you get it? Have you done anything with it? Do you need to be lit on fire? That sort of thing. Again, sounds obnoxious but these people aren't known for their speed or reliability. So I get the info from her and make the call. My call is answered by a very pleasant sounding southern gentleman (our client is in Kentucky so everyone we deal with usually is from Kentucky). He looked up our account in the system and didn't see any note of the fax having come in. So he decides he will walk over and ask the group if they received it. I like this guy! He then takes me off hold and has me on speaker phone with an equally pleasant sounding woman who is from the group processing our request, we'll call her Brenda. I answer a few basic questions about the request and she seems very confused by my answers. Now this is where it gets good.
Seems Brenda had on March 8th emailed our contact at the client site (a particularly useless woman who is either remarkbly dumb, cantankerous or both. We'll call her Melinda.) with the new SenderID, the same new SenderID we had requested yesterday. Jigga what?!?! So Melinda, who told us we needed to submit the fax form already had the information we were requesting. How lovely. Seems Brenda called Melinda, the spiteful wench, today when she saw the fax and left a voicemail wondering if Melinda needed the email resent in order for us to have this needed information. Brenda, who is wonderful and now quite confused, clearly should be getting some sort of customer service award. I think I love her. This information is the only thing holding us up from testing the connection to the payer. HATE!!! Stupid, stupid Melinda from client.
So I called my TL back to inform her of this delicious situation. All she could do was laugh. We've reached that point where it isn't funny but if you don't laugh the only other option is lashing out in blind rage destroying everything in a 10 foot radius. Her response; "I'm going to have to beat her." HAHAHAHA!!! So I gave her Melinda's phone number so she could call the vapid whore and get the information from her. Man I am so glad it is my TL going down there tomorrow and not me. I do feel an overwhelming need to light Melinda on fire. And then put her out with a sledgehammer.
Edit: Gave the two women from the client and the payer names to make it a little more clear.
So my team lead (TL) calls me today. Pretty nice lady, sort of meak until you get to know her. Pretty funny at times. Every now and then she makes me crazy because she micromanages when stressed, but I've learned to deal. So the reason she called was because she needed me to handle something for her. See we learned long ago that we need to babysit the process if we ever want to see results. Take for instance the fact that I have taken to emailing one of the payers daily asking what the status of the fix to their servers is. Sounds obnoxious, but this fix has been promised "by the end of today" every day for the last week and a half. That's when they actually respond to the email. Oi!
So my TL calls and asks me to grab a file off her desk and make a phone call to another one of the payers to follow up on a fax sent yesterday. Did you get it? Have you done anything with it? Do you need to be lit on fire? That sort of thing. Again, sounds obnoxious but these people aren't known for their speed or reliability. So I get the info from her and make the call. My call is answered by a very pleasant sounding southern gentleman (our client is in Kentucky so everyone we deal with usually is from Kentucky). He looked up our account in the system and didn't see any note of the fax having come in. So he decides he will walk over and ask the group if they received it. I like this guy! He then takes me off hold and has me on speaker phone with an equally pleasant sounding woman who is from the group processing our request, we'll call her Brenda. I answer a few basic questions about the request and she seems very confused by my answers. Now this is where it gets good.
Seems Brenda had on March 8th emailed our contact at the client site (a particularly useless woman who is either remarkbly dumb, cantankerous or both. We'll call her Melinda.) with the new SenderID, the same new SenderID we had requested yesterday. Jigga what?!?! So Melinda, who told us we needed to submit the fax form already had the information we were requesting. How lovely. Seems Brenda called Melinda, the spiteful wench, today when she saw the fax and left a voicemail wondering if Melinda needed the email resent in order for us to have this needed information. Brenda, who is wonderful and now quite confused, clearly should be getting some sort of customer service award. I think I love her. This information is the only thing holding us up from testing the connection to the payer. HATE!!! Stupid, stupid Melinda from client.
So I called my TL back to inform her of this delicious situation. All she could do was laugh. We've reached that point where it isn't funny but if you don't laugh the only other option is lashing out in blind rage destroying everything in a 10 foot radius. Her response; "I'm going to have to beat her." HAHAHAHA!!! So I gave her Melinda's phone number so she could call the vapid whore and get the information from her. Man I am so glad it is my TL going down there tomorrow and not me. I do feel an overwhelming need to light Melinda on fire. And then put her out with a sledgehammer.
Edit: Gave the two women from the client and the payer names to make it a little more clear.