It does seem to be odd that the sellers are assumed to be horrible people willing to take advantage of innocent buyers just to make a profit, while ignoring the fact that some buyers do the same thing to sellers. It doesn't matter the quality of your product, how often you kept it touch with the buyer, how quickly you shipped because if a buyer complains it's considered to be the seller's fault. It would be better if eBay and PayPal acted impartially to determine who was at fault, but that takes time and manpower and it's just easier to appease the complainer so they go away.
Unfortunately, maximizing profit is their primary concern, and that often conflicts with treating people fairly.
I don't think they are assuming the sellers are always in the wrong, they just don't care. Figuring out who is right or wrong in a dispute costs eBay and PayPal money that they would rather keep.
Sellers need to sell their products, and they don't have many places to do so. They'll be on eBay regardless, and eBay knows this.
Buyers, however, have a lot of options on where to buy things. eBay makes more money by making sure those buyers come to eBay rather than anywhere else. The guarantees they make to buyers help with this.
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I don't think they are assuming the sellers are always in the wrong, they just don't care. Figuring out who is right or wrong in a dispute costs eBay and PayPal money that they would rather keep.
Sellers need to sell their products, and they don't have many places to do so. They'll be on eBay regardless, and eBay knows this.
Buyers, however, have a lot of options on where to buy things. eBay makes more money by making sure those buyers come to eBay rather than anywhere else. The guarantees they make to buyers help with this.
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