I'm in technical support, not billing or sales. That means that pretty much as long as we can call up your account we're going to work with whomever is on the line to get your services working. I've talked to the roommates, children, parents, nieces, and grandchildren of customers. I've talked to good friends who were helping them set things up, ( Read more... )

Incidentally, when I ask you if you know your password, that is not secret code for "please tell me your password". Two minutes ago you couldn't answer "What's your address?" with any degree of coherency, but you can rattle off your password like lightning. When I say "Do you know your password?" just answer yes or no. Because if you don't know ( Read more... )

HowManyOfMe.com
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Got both of these today, for the umpteenth time ( Read more... )

Most of my customers are not actually all that bad in the grand scheme of things. One today broke through and merited not just a rant here but a place on customers_suck: http://community.livejournal.com/customers_suck/19332466.html

1. The other day one of my coworkers was talking to one of those people who was horribly upset that we asked her to stay home for a couple of hours. What's up with that, anyway? I mean, yes, I know there are times when it's really not possible to stay home. The guy who was going to his mother's funeral mass comes to mind. But surely there's some ( Read more... )

I'm working overtime this weekend on a special project, the backlog due to a billing migration. What that means is this ( Read more... )

Today was the Halloween Costume Contest at work, so we had a lot of people wearing devil horns or funny hats (because you have to work all day in whatever you're wearing, and some people don't want to commit to too much), and some full fledged costumes. We had the standard witch, cowboy, vampire, devil, etc., a pretty good Ghostbuster/Sta-Puff ( Read more... )

Hey, an actual personal note, not a work rant. We're halfway through getting a new front porch on the house. It took us seventeen million months (ok, two) of getting quotes and checking references to get started, we told the carpenter he had the job on Tuesday, and it's taken three guys only since Thursday to get it mostly done ( Read more... )

Meta-background part 1: I work for the cable company, supporting both the internet and phone service ( Read more... )