Discovering that a customer's email to my boss was displayed during our Official Quarterly Meeting to the entire company, worldwide as an example of good customer service:Just dropping you a quick line to say how extraordinary (and gracious) Charles was to work with during the day today. His leadership and expertise were an extremely refreshing
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(you still at F5, right?)
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Da Boss has hinted very broadly that if I keep on keepin' on and avoid screwing the pooch, I'll be promotable before year's end.
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He is competently awesome but also not condescending like most of his colleagues. In fact I will steal the line from your customer about asking to please save this note or when his next review comes up.
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Apparently, they did.
Having a customer whether external or internal share their positive experience with a technician's manager is a Good Thing all around.
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