What these silly businesses fail to understand is that it is 10 times more expensive to gain a new customer than it is to retain an existing one. That my friends is a fact
( Read more... )
You are spot-on with regards to businesses and costs of retaining customers vs. obtaining new ones. Welcome back to LiveJournal. I'm only on here from time to time, too. I've always enjoyed your stories. ~Elizabeth
Comments 2
~Elizabeth
Reply
Reply
Leave a comment