1: Do not start bitching and yelling when you hear us talk. We have shit to ask you, do not intrrupt us. Trust us, we will help you, just let us do what we need to
( Read more... )
I hate to go through the steps i've already done a million times before I HAVE to call tech support because none of them worked. Then i'm told to do them again and I relay the message "hey i've done __(list)__ already... what else can i do?" and i'm told to do said list again. ARG.
Example... I had a spit with our internet provider for a week cause our internet kept cutting out. They couldn't figure it out and everytime I called after a tech guy came and "fixed" it, they ask me to do the same things over and over. They were getting pretty annoyed with me... and it was thier fault to begin with.
Don't sell a customer a type of high speed internet that doesn't work for the area please. GAWD. xD
But yes. Some people can be idiots, I sometimes wish there were less idiots on computers so the tech support didn't have to do the "are you retarded" checks.
First thing, never once said we were flawless. But those things, you realize we have a list to go through to find a problem. If they go back and find we took your word on it instead of doing it, it's our ass. Granted I love when I customer has done stuff, cause that means they know what they're doing (and I actually apologize for making them do things again.) Cause, trust me...I have my own tech support headache....but that might be cause I'm biased against indian techsupport.
The thing with the repair, the people who come out aren't us. And believe me, we lothe repair techs. They actually know less about computers than a 100 year old grandma. When we see you're calling about the same issue, we try and get you off the phone as soon as humanly possible, granted we're timed to get you off in 10 minutes.
Though, for all the bad customers, I really do love my job. For every bad customer, you get 10 good ones. That and I was writing this while working :P so some of the things in it actually happened as I was writing.
Comments 2
Tech support has it's problems too.
I hate to go through the steps i've already done a million times before I HAVE to call tech support because none of them worked. Then i'm told to do them again and I relay the message "hey i've done __(list)__ already... what else can i do?" and i'm told to do said list again. ARG.
Example... I had a spit with our internet provider for a week cause our internet kept cutting out. They couldn't figure it out and everytime I called after a tech guy came and "fixed" it, they ask me to do the same things over and over. They were getting pretty annoyed with me... and it was thier fault to begin with.
Don't sell a customer a type of high speed internet that doesn't work for the area please. GAWD. xD
But yes. Some people can be idiots, I sometimes wish there were less idiots on computers so the tech support didn't have to do the "are you retarded" checks.
Reply
First thing, never once said we were flawless. But those things, you realize we have a list to go through to find a problem. If they go back and find we took your word on it instead of doing it, it's our ass. Granted I love when I customer has done stuff, cause that means they know what they're doing (and I actually apologize for making them do things again.) Cause, trust me...I have my own tech support headache....but that might be cause I'm biased against indian techsupport.
The thing with the repair, the people who come out aren't us. And believe me, we lothe repair techs. They actually know less about computers than a 100 year old grandma. When we see you're calling about the same issue, we try and get you off the phone as soon as humanly possible, granted we're timed to get you off in 10 minutes.
Though, for all the bad customers, I really do love my job. For every bad customer, you get 10 good ones. That and I was writing this while working :P so some of the things in it actually happened as I was writing.
Reply
Leave a comment