Rant

[chrismk]

It's time I introduced you to one of my biggest pet hates.... BT Mobile (not to be confused with O2). Never in my life have I come across such a complete bunch of useless, dimwitted, poorly organised fuckwits... Now this is a bold statement, seeing as I have worked for the NHS, a local council AND been a Bristish Gas customer

Comments

[melek_naz]

Oh. My. God. I'm actually on the phone to O2 customer services as we speak.

They are such fuckers.

Update to follow. Once I speak to a sensible CS Rep.

[chrismk]

Ahh... there's a simple formula you need to remember....

'sensible' + 'customer services rep' = myth

sorry ;-)

[melek_naz]

Ok. Remember the convo we had about me being a CS rep in Argos and for NTL??!

Very. Thin. Ice. :P

Ok, finally got through to a nice CS rep who admitted I had been overcharged £79.99 for my upgrade of last month and said she would refund me £69.99 of it. I queried (quite nicely, she was being helpful) why I couldn't get the other £10 back and she said she thought it had been credited back the previous month.

I said I didn't think that was right. She went back to last month's bill and... found out I'd been credited £79.99 and debited £79.99 on the same day but the credit had hit last month and the debit this so I actually did owe what they said I did.

Basically if I hadn't continued arguing they'd have given me £60 free money. Although since I do technically owe them £40 I suppose they can have it. It's not like I'm any worse off ;) :P

[chrismk]

'Basically if I hadn't continued arguing they'd have given me £60 free money'

see..... myth....... :-P