How bad UI design caused me to withdraw an extra $80

[codeman38]

So I was at the ATM today, wanting to withdraw $20 for a quick lunch. I went up to the ATM, inserted my card, and, as usual, saw the following screen.

Comments

[intralimina]

Wow. That's just... wow. I'm actually kind of in awe of this, in the literal sense of feeling simultaneously horrified and amazed.

I wonder if there is any way it can get reported?

[codeman38]

I'm honestly amazed nobody had discovered this issue yet... the ATMs have been set up like this for a while! Maybe it's just that nobody had been using an ATM that responded that slowly to input?

[intralimina]

Maybe... it's a pretty serious problem though if it were to happen again--someone could possibly overdraw their account.

[xuande]

In which case the bank would make extra money in fees. They fail to see the downside in this.

[literalgirl]

This fascinates me. Firstly, because I have *never* had anything even remotely like this happen, and I almost exclusively bank with BofA ATMs that look exactly like this one. But moreso because I am constantly saying to people how I don't believe any voter touch-screen machines could legitimately malfunction, and I use my many years of error-free ATM use and lack of friends' complaints as my reason. Clearly, I can no longer make that claim, so I guess now I have to concede that perhaps all these voting machine problems (at least the touch-screen ones) might be legit and not due to any consipracy.

Bummer.

[codeman38]

I've had problems with parallax on the same ATMs, where because of where I was standing, it looked like I was pressing $20 but it actually registered as pressing $30. (And I've mentioned this in any DKos thread where someone pipes up and claims that touch-screen ATMs don't have the same parallax issues as voting machines...)

[asdquefty]

The machine could/should also have a light that flashes when you press, to show the deaf that a touch has registered.

But, yes, that is horrible UI design.