it is SO true that people are way more inclined to write a nasty letter than a nice letter. i've been meaning for ages to write a letter to the boss of my waxing lady - i have been so impressed by her level of service and skill, i think her general awesomeness should be recognised. i think you have inspired me to action!
when i was at Burnside Council i had one nice letter written about me. the lady actually sent the letter to the Messenger and CC'd a copy to the council. the messenger published it and i got a personal letter from the CEO and a movie ticket. it made me feel so good, what i had done for this lady was such a small thing (to me) but it was still nice to be recognised. thanks and recognition in customer service and retail jobs can be so rare.
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when i was at Burnside Council i had one nice letter written about me. the lady actually sent the letter to the Messenger and CC'd a copy to the council. the messenger published it and i got a personal letter from the CEO and a movie ticket. it made me feel so good, what i had done for this lady was such a small thing (to me) but it was still nice to be recognised. thanks and recognition in customer service and retail jobs can be so rare.
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ooh my! very impressive!
and a quality waxing lady is a good find!
people are so eager to complain, but few will go out of their way to say thank you... customer service jobs can be thankless sometimes...
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