When I was investigating MySQL at an old job, it seemed that the devs had solutions to reported bugs within 48 hours. I had the impression they didn't even have a bug tracking system, just "Bug! fix it now!" ("DB is not ACID compliant" was not an actionable bug.)
As I pointed out to my managers, good luck getting that level of service out of Oracle or MS...
At work, another department wanted to update an app to use the library our team's been writing. So they parachuted in a bunch of contractors who worked crazy hours to bash their app together before disappearing off to their next contract. I was slightly disappointed that their French Commandos (they hired a French outfit) were only metaphorically parachuted in.
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As I pointed out to my managers, good luck getting that level of service out of Oracle or MS...
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