The time we almost had to go to Small Claims

[phoenixnz]

I was reading an old entry about a company sued because the customer wanted a refund on a computer and refused to actually bring in the computer. It reminded me of one of the things that happened at my job (which I left over three years ago). This company no longer exists.

Comments

[canyonwalker]

That sounds like a tough environment, with the workload making it impossible to provide customer service at the level you properly desired. I gently suggest that you not take it personally when a customer chooses to kick up such a fuss that they file a Small Claims action -- and/or when Management caves in to the threat of it. A few things we all learn from experience in service economy jobs are:

1) Customers can get angry beyond all sense of proportion over small things.

2) Customers will lie their asses off about what happened, particularly to cover up their own responsibility for the situation.

3) Management is often spineless, and will issue refunds or credits contrary to supposed policy to anyone who raises enough of a fuss.

You shouldn't take it personally when any of these things happen. They're not about you.

[phoenixnz]

I had this little flaw called 'pride in my work', so I did take stuff like that personally. I also had a health issue which didn't help me deal with things like that when they happened. All I can say is, I'm glad I left when I did.