A while ago, I traded in my old Nokia phone for an iPhone, when I went to try to delete a very large number of messages from the old phone and discovered that there was no mass delete functionality in it. Not a very smart phone after all. Quite a stupid phone, really.
Turns out that if I’d gotten it earlier, and wanted to delete, say, hundreds of
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They took everyone's intellectual property off it!
I had that gut-wrenching moment of clicking on "Okay" (insert picture of that sad-faced man from the rage comics) to the question "are you sure you want to delete absolutely everything from this iPhone?"
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Those of us not quite so close it's a BIT more hassle, because they have to mail you the new phone, but still, pretty much painless. The trick (if you're having less obvious issues) is to jump through the precise "try this first" series of hoops while tech support checks them off, but once they're satisfied that the usual fix won't do it, it's new phone for you.
Considering how utterly annoying dealing with some other parts of that company can be, I was pleasantly surprised.
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