Yeah, I was a cunt...
After three days of trying to set up, and then, consequently cancel, a Blockbuster Online account, my hand was forced, and I had to become The Uber Bitch (tm).
This was the, sadly, next to last email I sent them. I am damn proud of myself for keeping my cool and not flat out reaming them a new one.
There is no claim of fraud or identity theft. Let me lay this out for you
step by step, since no one seems to be able to comprehend my problem.
1. I tried to sign up for your program.
2. I entered my information (name, billing address, credit card number, etc)
3. I scrolled down to the bottom of the page where there was a button that
said "I Approve". I clicked that button so I could finish signing up and
become a member.
4. I got a pop-up message that said my card had been declined.
5. I tried again, thinking maybe I had typed my card number in wrong.
6. I got the same pop-up message.
7. I checked my bank account and saw two charges from Blockbuster for $9.99
8. I contacted customer service who proceeded to inform me that there is a
hold put on my bank account for $9.99 that would go away once my membership
was processed, in addition to the $9.99 fee for membership. Customer
service did not address my other questions, and ignored the fact that I
could not finish the membership process and therefore was not a member.
9. The next day, I tried to go through the membership process a third time,
getting the same result and yet another $9.99 charge to my bank account.
10. I contacted customer service again, and told them to cancel the account
and reverse the charges.
11. Customer service replied, encouraging me to call the 800 number during
the week, not paying attention to the fact that I'd already informed them
that I work midnights and am asleep during your business hours.
12. I informed customer service of my work schedule again and asked if it
was possible for me to cancel online.
13. I got yet another response from customer service informing me that my
account couldn't be found.
14. I, again, informed customer service that my account probably didn't
exist, as your website wouldn't let me get that far, and gave my name and
shipping address, as requested.
15. I received a message from customer service telling me nothing could be
done, because, suddenly, this has become an issue of identity theft.
16. I am emailing you, yet again.
I am infuriated at this point. I will never set foot in another Blockbuster
again. I have gone to Hollywood Video, and have not had a single problem
with them. Yes, I have to worry about late fees, and I can't order my
videos online, but, on the other hand, they haven't charged me $29.97 and
given me nothing but headache in return. I want this resolved, and I want
it resolved now. I have no idea where you got the idea that I was claiming
identity theft. I never mentioned anything of the sort. I will be
contacting the BBB.
I came home to another email from them explaining what happens on their end if the card is declined on the scheduled billing date, and that I am still able to log on to my account and continue to make use of my membership. I don't think these people actually read...at all...ever.
On a fairly amusing note, whilst I was typing this entry, I received another email from them. The contents, you ask? Nothing. Literally, nothing. Sadly enough, I found this last email to be equally helpful as the rest.
This was the, sadly, next to last email I sent them. I am damn proud of myself for keeping my cool and not flat out reaming them a new one.
There is no claim of fraud or identity theft. Let me lay this out for you
step by step, since no one seems to be able to comprehend my problem.
1. I tried to sign up for your program.
2. I entered my information (name, billing address, credit card number, etc)
3. I scrolled down to the bottom of the page where there was a button that
said "I Approve". I clicked that button so I could finish signing up and
become a member.
4. I got a pop-up message that said my card had been declined.
5. I tried again, thinking maybe I had typed my card number in wrong.
6. I got the same pop-up message.
7. I checked my bank account and saw two charges from Blockbuster for $9.99
8. I contacted customer service who proceeded to inform me that there is a
hold put on my bank account for $9.99 that would go away once my membership
was processed, in addition to the $9.99 fee for membership. Customer
service did not address my other questions, and ignored the fact that I
could not finish the membership process and therefore was not a member.
9. The next day, I tried to go through the membership process a third time,
getting the same result and yet another $9.99 charge to my bank account.
10. I contacted customer service again, and told them to cancel the account
and reverse the charges.
11. Customer service replied, encouraging me to call the 800 number during
the week, not paying attention to the fact that I'd already informed them
that I work midnights and am asleep during your business hours.
12. I informed customer service of my work schedule again and asked if it
was possible for me to cancel online.
13. I got yet another response from customer service informing me that my
account couldn't be found.
14. I, again, informed customer service that my account probably didn't
exist, as your website wouldn't let me get that far, and gave my name and
shipping address, as requested.
15. I received a message from customer service telling me nothing could be
done, because, suddenly, this has become an issue of identity theft.
16. I am emailing you, yet again.
I am infuriated at this point. I will never set foot in another Blockbuster
again. I have gone to Hollywood Video, and have not had a single problem
with them. Yes, I have to worry about late fees, and I can't order my
videos online, but, on the other hand, they haven't charged me $29.97 and
given me nothing but headache in return. I want this resolved, and I want
it resolved now. I have no idea where you got the idea that I was claiming
identity theft. I never mentioned anything of the sort. I will be
contacting the BBB.
I came home to another email from them explaining what happens on their end if the card is declined on the scheduled billing date, and that I am still able to log on to my account and continue to make use of my membership. I don't think these people actually read...at all...ever.
On a fairly amusing note, whilst I was typing this entry, I received another email from them. The contents, you ask? Nothing. Literally, nothing. Sadly enough, I found this last email to be equally helpful as the rest.