Mark and I have both had a couple of problems with my Virgin phone line but they've always been able to get someone out to us within a two to three days and they've turned up on time.
I can't stand Indian call centres. They do my head in. My hearing is crap at the best of times (slightly deaf in my right ear and very loud tinnitus) and have trouble understanding accents. It doesn't matter whether they're Indian, Glaswegian, Orcadian, German or Australian, if they're strong I frequently have trouble with them. (Jamaican accents are the exception. Being half Jamaican helps with that :P ) Unfortunately when I have to ask Indian call centre workers to repeat what they've said two of three times, they start getting pissed off. I guess they think I'm taking the piss and pretending not to understand because I'm a racist bitch (or something like that.)
Yeah that does sound weird. What really got me this time, was the fact that I asked the guy if the engineer was on his way, and he says he will be there between 8am and noon. This was not the question and the guy obviously had no idea what time it was in the UK (11.40). Then when I pointed this out to him, he immediately said "Yes he will be with you soon." How the hell could he know that being out in India?!
He was also like a parrot. He found it necessary to repeat everything I'd said. This was really irritating!
It's no wonder Branson is pissed off at the way they're working and dragging down the Virgin name. They are a complete joke.
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What say we get some weaponery and go sort 'em out?
By the way...how are you with a paintbrush?
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I'm good with a paintbrush, apparently.
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I can't stand Indian call centres. They do my head in. My hearing is crap at the best of times (slightly deaf in my right ear and very loud tinnitus) and have trouble understanding accents. It doesn't matter whether they're Indian, Glaswegian, Orcadian, German or Australian, if they're strong I frequently have trouble with them. (Jamaican accents are the exception. Being half Jamaican helps with that :P ) Unfortunately when I have to ask Indian call centre workers to repeat what they've said two of three times, they start getting pissed off. I guess they think I'm taking the piss and pretending not to understand because I'm a racist bitch (or something like that.)
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He was also like a parrot. He found it necessary to repeat everything I'd said. This was really irritating!
It's no wonder Branson is pissed off at the way they're working and dragging down the Virgin name. They are a complete joke.
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