Comments | dianochka5: Helpdesk conversation rant

dianochka5

Helpdesk conversation rant

Mar 18, 2009 10:34

Just spent half hour with helpdesk at work. Couldn't get any internet connection through LAN or Wireless. By the end of the conversation I just wanted to scream, so I politely said thank you and hung up before I started cursing him off.

Here are the highlights:

Me: I'm unable to connect online through LAN or Wireless
Helpdesk: OK.. Disconnect your ( Read more... )

helpdesk, rant

Comments 12

redheadrat March 18 2009, 14:45:57 UTC

жуть

dianochka5 March 18 2009, 14:47:40 UTC

Tell me about it.. Can't believe how incompetent these people are

redheadrat March 18 2009, 14:49:35 UTC

IMHO - IT and HR should only be hired as temps

dianochka5 March 18 2009, 14:51:46 UTC

Well have to disagree w/ you on that. It's not really IT and HR has nothing to do w/ it.
But the problem is that all helpdesk functionality is offshored. And the quality has gone down significantly.

Thread 6

yolachka March 18 2009, 16:05:58 UTC

Maybe IT went to lunch and the Indonesian janitor was having fun? :)

But serioualy, though, I love when they try to tell you that there is no problem and you just don't know what you're doing. Sorry. :(

dianochka5 March 18 2009, 17:05:37 UTC

No problem :)
I actually just fixed it. Just like I thought, I reinstalled Wireless client and now it's working fine.

yolachka March 18 2009, 17:48:46 UTC

So, if you ever want to travel, you can always apply as a trainer in Wherever-an-American-worker's-job-went-stan. :)

dianochka5 March 18 2009, 17:54:25 UTC

lol :)
good idea

It's a travesty! induke March 19 2009, 03:07:38 UTC

They didn't really call you madam, did they?

Re: It's a travesty! dianochka5 March 19 2009, 09:06:08 UTC

LOL.. Yes he actually kept calling me madam. I asked him twice to call me by my first name, but didn't take. ;)