Advice Please

[the_questess]

I sold $73 worth of diapers to a mama on DS a few weeks ago. I shipped out her package, with DC, and then a few days ago she contacted me to say she didn't have the diapers

Comments

[ladyartemisa]

no you shouldnt refund her.
she could have asked for insurance and didnt. you got DC which is the only thing i think you are required to do.
it is a bad situation but really not your fault.

[my_kind]

You're off the hook since you got the DC. She may not be scamming you, but shit happens, and you did your part.

[barbles]

Paypal will side with you since it shows delivered. I'd still call the PO and ask them to check into it.

[the_questess]

Yeah, I've already done that.

[barbles]

Then you're good to go. I mean, it sucks if it didn't get there, but you did your part. Hopefully it just got misplaced because of the Holiday mail and it makes it there shortly.

[the_questess]

Hopefully.
I mean, DC said it was delivered... but I suppose that just means it got into the courrier's truck?

I feel so bad, I hope they find it.

[greenmama]

Thank god you have the delivery confirmation that says it got there. Maybe someone swiped it from her mailbox? Honestly, with the delivery conf saying it got there you're in the clear.

If you WANT to be nice you can refund her half, but you're certainly not required to do so.

[arianna]

I wouldn't issue a refund. You had delivery confirmation that says it has been delivered. I'm sure things can happen, but you don't know the person, and you've done your part. I wouldn't worry about it any further, personally.