The director of the library where I work surprised me today. After about fifteen minutes of uninterrupted ranting about a very change-resistant staff member, he noted that when he looks around, he sees changes that he himself instituted fifteen or twenty years ago ... and that's a bad sign. It wasn't in so many words (or so few), but what he was
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I don't think this fellah would agree that the library needs to accept food'n'drink (or even a house cafe! just think of all that empty space upstairs that could be used!), or retrain staff with a focus on customer service, or increase volunteer hours accepted so that professionals can focus more of their effort on reader advisory services. I might possibly be able to push through the idea that the new books should be tagged as such in the computer system so that patrons know where to look. I imagine he's totally convinced that the reference librarian SHOULD be reprimanded for taking twice as much break time as she's supposed to, but I also imagine changing that ain't worth the fight for him.
Oop, gotta go. =)
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