Comments | dusc: Google Help? Hah!

dusc

Google Help? Hah!

Jun 08, 2006 17:34

Google web servers are being used to commit fraud. I went out of my way to let google know how thier servers were being used to faciliatate fraud. I expected to be ignored, but to take action showing their disrespect seem a little more offensive than my comfort levels allow.

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Comments 4

vvalkyri June 9 2006, 05:52:15 UTC

Dusc.... you might do better with getting appropriate responses if you remember that whomever's working the frontline support is a) new, b) handling a whole lot of calls, and c) may not immediately parse what you've written.

Your second email explains a whole lot more than your first did, and whomever got it seems to have followed your advice - clicking the link gets me

Forbidden
You don't have permission to access /bin/www.paypal.com/cgi-bin/us/cmd/webscr-cmd=_login/ on this server.

dusc June 10 2006, 04:26:05 UTC

For most frontline support positions, they are supposed ask a supervisor or send something upstream when they don't understand it.

The first email had everything technical they needed to know.
1 - they were being used to aid theft
2 - how they were being used to aid theft
3 - an easily implimented, low cost solution.

The second email was honestly just an expression of weakness and frustration on my part, designed to eliciting an emotional responce.

The server in Spain gave you the "Forbidden" responce, not google.com.

The google.com server is still wide open. Example:
http://www.google.com/url?sa=U&start=4&q=http://dusc.livejournal.com/32402.html

selfishgene June 9 2006, 15:04:21 UTC

Why do they allow redirects at all? If they need it for their normal functioning, they should find a non-hackable method of implementing it. Or am I failing to understand this?

dusc June 10 2006, 04:14:28 UTC

Remember the phrase "Added Value"? It was what drove the entire computer industry through the 80s and 90s. How was your product able to do more than the standard product? "Additionaly features" was just as important as "bigger/faster". It's still how the major databases companies compete (Oracle/Informix). It's how Altavista.com tried to compete, back when google.com was just starting.

In my first email, I reccomended a simple temporary filter, easily implimented, using almost no CPU time or bandwidth.

For now, this google feature is wide open. No need to hack it. Example:
http://www.google.com/url?sa=U&start=4&q=http://dusc.livejournal.com/32402.html