Computer Interfaces I

[elfsdh]

(First in a series inspired by experiences in amateur tech support and the endless stream of articles yapping about how the time for desktop Linux is either never or next year

Comments

[muchabstracted]

Oooh, I liked the link. I haven't thought about phone etiquette in that much detail since... ever.

My sympathies to Conrad on the annoying sound. I can't stand the "Please hang up" tone.

[donovanstitch]

That brochure is fantastic! Your overall point is wittily presented, but good luck scaling back support and ease-of-use expectations, especially in this country. We live in a nation of cranky, high-maintenance, instant-gratification seekers with sort attention spans.

[elfsdh]

I'm not ready to blame it on the educational system or Sesame Street. Some people who have major issues working with a computer are perfectly capable of paying attention for long periods of time, thinking over problems, etc. I think the problem is in the way people approach the machines. Hopefully, I'll be able to illustrate my point(s) in the later parts of this series.

[donovanstitch]

Okay, looking forward. If you develop this thesis sufficiently, you could publish it for a mass audience and go on talk shows if you're so inclined.

[elfsdh]

LOL :-D

I don't think I'll be able to *prove* it... I can't do the polling/statistical analysis that would be required to even try. I hope to illustrate my point and use the comment page to see who agrees or disagrees with it (highly unscientific self-selected polling from a nonrepresentative sample).