Support requests security change
Request #826044
From: elfwreck
Account type: Basic Account
LiveJournal: username: elfwreck
style: (S2) core: public, i18n: none, i18nc: none, layout: public, theme: custom, user: custom,
email validated? yes
cluster: Steaksauce; data version: 7
scheme: dystopia; language: en_LJ
underage? no
Support category: support@
Time posted: Thu, 13 Dec 2007 19:16:51 GMT (7 hours ago)
Status: answered (still needs help), close without credit
Summary: Can't see support request when logged out
This is a private request. It is not publicly visible.
Original Request:
Has there been a change in coding? I can't look at my support requests without logging in, even when I've got the auth code attached to the end.
I currently have 3 open support requests:
822582 (flagging policy: 12 days)
824053 (facebook beacon privacy issues: 7 days)
824444 (unsearchable interest terms: 6 days)
*
Diagnostics: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.7) Gecko/20060909 Firefox/1.5.0.7
the_cynic - I thought I was wrong once, but I was mistaken
Answer (#3155509)
Posted: Fri, 14 Dec 2007 02:15:54 GMT (10 minutes ago), credit fix here
Due to recent change in how security is handled for Support requests, if you submit a request as a logged-in user, the code checks whether the user viewing the request is the user who submitted it. If they are, they can comment on / view the request; otherwise, they can't, even with the auth code.
If you want to be able to share the official answers, you *must* submit support requests when *not logged in.* Possibly they must be submitted from a separate email account from your LJ, but probably not; some people use one email for several accounts.
From: elfwreck
Account type: Basic Account
LiveJournal: username: elfwreck
style: (S2) core: public, i18n: none, i18nc: none, layout: public, theme: custom, user: custom,
email validated? yes
cluster: Steaksauce; data version: 7
scheme: dystopia; language: en_LJ
underage? no
Support category: support@
Time posted: Thu, 13 Dec 2007 19:16:51 GMT (7 hours ago)
Status: answered (still needs help), close without credit
Summary: Can't see support request when logged out
This is a private request. It is not publicly visible.
Original Request:
Has there been a change in coding? I can't look at my support requests without logging in, even when I've got the auth code attached to the end.
I currently have 3 open support requests:
822582 (flagging policy: 12 days)
824053 (facebook beacon privacy issues: 7 days)
824444 (unsearchable interest terms: 6 days)
*
Diagnostics: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.7) Gecko/20060909 Firefox/1.5.0.7
the_cynic - I thought I was wrong once, but I was mistaken
Answer (#3155509)
Posted: Fri, 14 Dec 2007 02:15:54 GMT (10 minutes ago), credit fix here
Due to recent change in how security is handled for Support requests, if you submit a request as a logged-in user, the code checks whether the user viewing the request is the user who submitted it. If they are, they can comment on / view the request; otherwise, they can't, even with the auth code.
If you want to be able to share the official answers, you *must* submit support requests when *not logged in.* Possibly they must be submitted from a separate email account from your LJ, but probably not; some people use one email for several accounts.