New jobs at TechSoup: RCI Administrator and Content Intern
TechSoup is looking for a new administrator for our computer-refurbishing program. I think this could be a pretty interesting job.
Refurbished Computer Initiative (RCI) Program Administrator
(Regular, Full-Time, Exempt)
The RCI Administrator will act as a 2nd-tier point of escalation for customer problems, and as an intermediary between RCI customers and our refurbishing partner(s) to ensure that orders, product returns, and reporting are handled effectively and efficiently. Additionally, the RCI Administrator will work closely with the RCI Program Manager to identify customer issues and program support needs to improve efficiencies within the RCI program.
Major Duties:
Support the program in the following areas:
Customer Support
Communication/Reporting
Program Support
Qualifications:
Knowledge
· Knowledge of TSG programs, offerings and services; and TSG operational experience highly preferred
· Knowledge of CRM and ERP and other database systems highly preferred
· Experienced in providing effective customer service through telephone calls and emails
· Interest in learning about technology products and in working in the non-profit sector
Skills
· Superior communication skills
· Proficient with software applications, including Microsoft Office and database applications
· Internet savvy and proficient with standard computer equipment, laptops, printers, scanners and current hardware technologies
Abilities
· Ability to manage multiple projects or tasks effectively
· Ability to maintain a regular schedule during peak business hours, including scheduled organizational “rest” periods
· Accurately document each customer interaction in existing client database
· Possess a high initiative and strong judgment/problem solving ability
Other Requirements:
Physical Demands & Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Physical Demands:
Work Environment:
While performing the duties of this job, the employee may be exposed to various components of an office environment such as florescent lighting, pollen, dust, recycled air, cooling fans, VDTs, semi-enclosed areas, central heating, seasonal warmer temperatures and office noise
Application Procedure:
Email required cover letter and resume to jfuezy@techsoupglobal.org with job title in subject heading.
Visit our website at: http://www.techsoupglobal.org/
No phone calls, please.
About TechSoup Global:
TechSoup Global is a nonprofit organization that has been successful in creating a suite of high impact services that facilitate corporate philanthropy and benefit community service organizations in a financially sustainable model. For more than two decades, our mission has been to work toward the day when every community service organization on the planet has access to the technology resources and information they need to achieve their own missions. Founded in 1987, we currently have more than 170 staff members and an annual budget of about $23 million. TechSoup Global helps other nonprofits better serve their missions by acquiring and using technology, implementing web and social networking, and receiving grant funding and product donations.
Working with capacity-building partners across the world, TechSoup Global is actively expanding our program outside the US. We establish partnerships with in-country NGOs to implement our highly effective product donation program, while adapting to local business practices, laws, and cultural imperatives. In the process, we’re building a global network of partners all focused on empowering NGOs through the effective use of technology. We’re in 22 countries to date and adding more each month.
Through our TechSoup Stock website, nonprofits find a broad range of software donated by leading tech companies such as Microsoft, Cisco, Symantec, Intuit, and Adobe, along with content and community resources tailored specifically for a nonprofit audience. To date we have enabled over $1 billion in technology donations world wide.
Based upon the strength of our global network, our expertise in building scalable web systems, our history of working both with donors and with recipient NGOs, and our experience building one of the fastest growing sustainable social enterprises, TechSoup Global was recently selected to build a new service for international philanthropy. Backed by major foundations and key philanthropy sector partners, this new service will create a global database of nonprofits and NGOs, making it easier and less costly for international grantmakers to provide cash grants to social benefit organizations in countries outside the U.S.
TechSoup Global is dedicated to creating and supporting an environment of openness, trust, and fun where people's differences are valued and respected, and where people of diverse backgrounds participate fully in our organization. We believe that the diverse cultures and perspectives of our staff will help us better serve our clients. TechSoup Global is an equal opportunity agency and will not allow discrimination based upon ethnicity, race, color, citizenship, creed, religion, size, weight, height, ancestry, national origin, age, sex, gender, gender identity, pregnancy or childbirth, marital status, domestic partner status, sexual orientation, physical or mental disability, physical or mental handicap, medical condition, AIDS/HIV status, veteran status, or socioeconomic background. Also, my department is still looking for a part-time intern, if you know anyone interested.
Content Internship (unpaid)
~Part-time (10-15 hours per week; ideally on Tuesdays and Thursdays)
Internship Summary:
TechSoup Global is seeking a student intern who is interested in creating content for the TechSoup.org website, which addresses the technology needs of nonprofits and libraries globally. The content consists mainly of articles, blog posts and webinars. The main responsibilities of the intern will be to organize and coordinate webinars by contacting speakers, scheduling conference calls, creating online registration, promoting and facilitating. They will need to compile data and conduct necessary follow-up. The intern will also write and publish blog posts on technology topics as needed, as well as help advance the content team’s strategy for increasing blog readership.
Major Internship Duties:
Internship Qualifications:
Education and Experience
Any combination of education and experience providing the skill and knowledge for successful participation and learning in the internship would be qualifying. Typical qualifications would be equivalent to:
Knowledge, Skills and Abilities
Knowledge:
Skills:
Abilities:
Other Requirements:
Physical Demands & Internship Environment: The physical demands and environment characteristics described here are representative of those that must be met by an intern to successfully perform the essential functions of this internship. Reasonable accommodations may be made to enable qualified interns with disabilities to perform the essential functions of the internship.
Physical Demands:
Environment:
Application Procedure:
Email required cover letter and resume to jfuezy@techsoupglobal.org with the specific internship title in the subject heading. Please also submit brief writing samples with your cover letter and resume submission.
Visit our website at: http://www.techsoupglobal.org/ to review internship eligibility, to view other available internships, and to learn more about TechSoup Global, as well as our staff!
No phone calls, please.
About TechSoup Global:
TechSoup Global is a nonprofit organization that has been successful in creating a suite of high impact services that facilitate corporate philanthropy and benefit community service organizations in a financially sustainable model. For more than two decades, our mission has been to work toward the day when every community service organization on the planet has access to the technology resources and information they need to achieve their own missions. Founded in 1987, we currently have more than 170 staff members and an annual budget of about $23 million. TechSoup Global helps other nonprofits better serve their missions by acquiring and using technology, implementing web and social networking, and receiving grant funding and product donations.
Working with capacity-building partners across the world, TechSoup Global is actively expanding our program outside the US. We establish partnerships with in-country NGOs to implement our highly effective product donation program, while adapting to local business practices, laws, and cultural imperatives. In the process, we’re building a global network of partners all focused on empowering NGOs through the effective use of technology. We’re in 22 countries to date and adding more each month.
Through our TechSoup Stock website, nonprofits find a broad range of software donated by leading tech companies such as Microsoft, Cisco, Symantec, Intuit, and Adobe, along with content and community resources tailored specifically for a nonprofit audience. To date we have enabled over $1 billion in technology donations world wide.
Based upon the strength of our global network, our expertise in building scalable web systems, our history of working both with donors and with recipient NGOs, and our experience building one of the fastest growing sustainable social enterprises, TechSoup Global was recently selected to build a new service for international philanthropy. Backed by major foundations and key philanthropy sector partners, this new service will create a global database of nonprofits and NGOs, making it easier and less costly for international grantmakers to provide cash grants to social benefit organizations in countries outside the U.S.
TechSoup Global is dedicated to creating and supporting an environment of openness, trust, and fun where people's differences are valued and respected, and where people of diverse backgrounds participate fully in our organization. We believe that the diverse cultures and perspectives of our staff will help us better serve our clients. TechSoup Global is an equal opportunity agency and will not allow discrimination based upon race, color, creed, religion, sex, marital status, domestic partner status, ancestry, national origin, weight, height, physical or mental handicap, pregnancy, medical condition, disability, sexual orientation, gender identity, citizenship, veteran status, AIDS/HIV status, age, or socioeconomic background.
As usual, let me know if you're applying for either of these.
Refurbished Computer Initiative (RCI) Program Administrator
(Regular, Full-Time, Exempt)
The RCI Administrator will act as a 2nd-tier point of escalation for customer problems, and as an intermediary between RCI customers and our refurbishing partner(s) to ensure that orders, product returns, and reporting are handled effectively and efficiently. Additionally, the RCI Administrator will work closely with the RCI Program Manager to identify customer issues and program support needs to improve efficiencies within the RCI program.
Major Duties:
Support the program in the following areas:
Customer Support
- Monitor and actively work program-specific customer service queues, including but not limited to email, voicemail and telephone, answering program inquiries and other questions relating to ordering, order status, product support, and eligibility, among others.
- Manage the RMA process for this program, including working with our refurbishing partner(s) to coordinate product returns and replacements and the TSG Backoffice group to perform necessary order adjustments and refunds.
- Handle customer escalations using effective judgment to make decisions and function as a go-between between for the end-users and our partners.
Communication/Reporting
- Generate and send donation request files to refurbishing partner(s) for fulfillment per a set schedule.
- Manage and maintain spreadsheets which track product requests, RMAs, and service levels.
- Ensure that tracking information for all orders is accurately entered into the CRM system for use by the Customer Service Department; perform audits as necessary.
- Work with the Program Manager to develop and maintain reports using Microsoft Excel for key program metrics, including product distribution, RMAs and program SLAs.
- Work with RCI refurbishing partner(s), as appropriate, to support order handling and customer service processes.
Program Support
- Work with the TechSoup Stock Customer Service department to ensure that the organization qualification and payment processes are completed in a timely manner; make recommendations to manager and CS dept as needed for areas such as process improvements and training opportunities.
- Create and maintain RCI program Admin and CSR process documentation.
- Provide as-needed support, reference materials, and training to the TSG Customer Service Team; report assessments to manager as needed.
- Track and provide feedback about the RCI program and customer experience to the Program Manager, and work with the PM to assess areas for improvement and implement solutions.
- Assist with other projects as required.
Qualifications:
Knowledge
· Knowledge of TSG programs, offerings and services; and TSG operational experience highly preferred
· Knowledge of CRM and ERP and other database systems highly preferred
· Experienced in providing effective customer service through telephone calls and emails
· Interest in learning about technology products and in working in the non-profit sector
Skills
· Superior communication skills
· Proficient with software applications, including Microsoft Office and database applications
· Internet savvy and proficient with standard computer equipment, laptops, printers, scanners and current hardware technologies
Abilities
· Ability to manage multiple projects or tasks effectively
· Ability to maintain a regular schedule during peak business hours, including scheduled organizational “rest” periods
· Accurately document each customer interaction in existing client database
· Possess a high initiative and strong judgment/problem solving ability
Other Requirements:
Physical Demands & Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Physical Demands:
- Prolonged telephone duties using handset, headset and computer located at the TechSoup Global facility
- Prolonged keyboard duties
- Access, input & retrieve information from a computer to produce typed copy, free of errors, without the assistance of another person
- Willingness and capacity to work in a cubicle environment at a workstation, and to come and go repeatedly throughout the day as is necessary, to perform various responsibilities
- Capacity to communicate and enunciate adequately, in person or via telephone, in a manner which can be understood by those with whom the employee is speaking
- Capability of dialing or otherwise using a telephone to place calls
- Capacity to pick up, leaf through and read books, files and other materials
- Willingness and capacity to sit/stand for minimum periods of two hours at a time
- Capacity to reach forward to a high of 48 inches, to a low of 15 inches, to the side 54 inches and to the low side 9 inches above the floor
- Ability to lift and/or move up to 20 pounds
- Ability to load discs and to change settings, devices, fixtures, etc., on various equipment used in and around TechSoup Global
Work Environment:
While performing the duties of this job, the employee may be exposed to various components of an office environment such as florescent lighting, pollen, dust, recycled air, cooling fans, VDTs, semi-enclosed areas, central heating, seasonal warmer temperatures and office noise
Application Procedure:
Email required cover letter and resume to jfuezy@techsoupglobal.org with job title in subject heading.
Visit our website at: http://www.techsoupglobal.org/
No phone calls, please.
About TechSoup Global:
TechSoup Global is a nonprofit organization that has been successful in creating a suite of high impact services that facilitate corporate philanthropy and benefit community service organizations in a financially sustainable model. For more than two decades, our mission has been to work toward the day when every community service organization on the planet has access to the technology resources and information they need to achieve their own missions. Founded in 1987, we currently have more than 170 staff members and an annual budget of about $23 million. TechSoup Global helps other nonprofits better serve their missions by acquiring and using technology, implementing web and social networking, and receiving grant funding and product donations.
Working with capacity-building partners across the world, TechSoup Global is actively expanding our program outside the US. We establish partnerships with in-country NGOs to implement our highly effective product donation program, while adapting to local business practices, laws, and cultural imperatives. In the process, we’re building a global network of partners all focused on empowering NGOs through the effective use of technology. We’re in 22 countries to date and adding more each month.
Through our TechSoup Stock website, nonprofits find a broad range of software donated by leading tech companies such as Microsoft, Cisco, Symantec, Intuit, and Adobe, along with content and community resources tailored specifically for a nonprofit audience. To date we have enabled over $1 billion in technology donations world wide.
Based upon the strength of our global network, our expertise in building scalable web systems, our history of working both with donors and with recipient NGOs, and our experience building one of the fastest growing sustainable social enterprises, TechSoup Global was recently selected to build a new service for international philanthropy. Backed by major foundations and key philanthropy sector partners, this new service will create a global database of nonprofits and NGOs, making it easier and less costly for international grantmakers to provide cash grants to social benefit organizations in countries outside the U.S.
TechSoup Global is dedicated to creating and supporting an environment of openness, trust, and fun where people's differences are valued and respected, and where people of diverse backgrounds participate fully in our organization. We believe that the diverse cultures and perspectives of our staff will help us better serve our clients. TechSoup Global is an equal opportunity agency and will not allow discrimination based upon ethnicity, race, color, citizenship, creed, religion, size, weight, height, ancestry, national origin, age, sex, gender, gender identity, pregnancy or childbirth, marital status, domestic partner status, sexual orientation, physical or mental disability, physical or mental handicap, medical condition, AIDS/HIV status, veteran status, or socioeconomic background. Also, my department is still looking for a part-time intern, if you know anyone interested.
Content Internship (unpaid)
~Part-time (10-15 hours per week; ideally on Tuesdays and Thursdays)
Internship Summary:
TechSoup Global is seeking a student intern who is interested in creating content for the TechSoup.org website, which addresses the technology needs of nonprofits and libraries globally. The content consists mainly of articles, blog posts and webinars. The main responsibilities of the intern will be to organize and coordinate webinars by contacting speakers, scheduling conference calls, creating online registration, promoting and facilitating. They will need to compile data and conduct necessary follow-up. The intern will also write and publish blog posts on technology topics as needed, as well as help advance the content team’s strategy for increasing blog readership.
Major Internship Duties:
- Training / Facilitating
- Writing / Editing
- Data analysis
- Research
- Outreach
Internship Qualifications:
Education and Experience
Any combination of education and experience providing the skill and knowledge for successful participation and learning in the internship would be qualifying. Typical qualifications would be equivalent to:
- Must be actively and presently enrolled at an accredited college or university.
- Marketing, Communications, English, or Education
Knowledge, Skills and Abilities
Knowledge:
- Social networking and non-profit knowledge preferred.
Skills:
- Microsoft Office
- Diplomacy and teamwork.
Abilities:
- Ability to communicate effectively, both orally and in writing.
- Ability to interact in a professional manner with a wide variety of people.
- Ability to attend events in the Bay Area, as assigned in advance.
Other Requirements:
Physical Demands & Internship Environment: The physical demands and environment characteristics described here are representative of those that must be met by an intern to successfully perform the essential functions of this internship. Reasonable accommodations may be made to enable qualified interns with disabilities to perform the essential functions of the internship.
Physical Demands:
- Prolonged telephone duties using handset, headset and computer located at the TechSoup Global facility
- Prolonged keyboard duties
- Access, input & retrieve information from a computer to produce typed copy, free of errors, without the assistance of another person
- Willingness and capacity to work in a cubicle environment at a workstation, and to come and go repeatedly throughout the day as is necessary, to perform various responsibilities
- Capacity to communicate and enunciate adequately, in person or via telephone, in a manner which can be understood by those with whom the employee is speaking
- Capability of dialing or otherwise using a telephone to place calls
- Capacity to pick up, leaf through and read books, files and other materials
- Willingness and capacity to sit/stand for minimum periods of two hours at a time
- Capacity to reach forward to a high of 48 inches, to a low of 15 inches, to the side 54 inches and to the low side 9 inches above the floor
- Ability to lift and/or move up to 20 pounds
- Ability to load discs and to change settings, devices, fixtures, etc., on various equipment used in and around TechSoup Global
Environment:
- While performing the duties of this job, the intern may be exposed to various components of an office environment such as florescent lighting, pollen, dust, recycled air, cooling fans, VDTs, semi-enclosed areas, central heating, seasonal warmer temperatures and office noise
Application Procedure:
Email required cover letter and resume to jfuezy@techsoupglobal.org with the specific internship title in the subject heading. Please also submit brief writing samples with your cover letter and resume submission.
Visit our website at: http://www.techsoupglobal.org/ to review internship eligibility, to view other available internships, and to learn more about TechSoup Global, as well as our staff!
No phone calls, please.
About TechSoup Global:
TechSoup Global is a nonprofit organization that has been successful in creating a suite of high impact services that facilitate corporate philanthropy and benefit community service organizations in a financially sustainable model. For more than two decades, our mission has been to work toward the day when every community service organization on the planet has access to the technology resources and information they need to achieve their own missions. Founded in 1987, we currently have more than 170 staff members and an annual budget of about $23 million. TechSoup Global helps other nonprofits better serve their missions by acquiring and using technology, implementing web and social networking, and receiving grant funding and product donations.
Working with capacity-building partners across the world, TechSoup Global is actively expanding our program outside the US. We establish partnerships with in-country NGOs to implement our highly effective product donation program, while adapting to local business practices, laws, and cultural imperatives. In the process, we’re building a global network of partners all focused on empowering NGOs through the effective use of technology. We’re in 22 countries to date and adding more each month.
Through our TechSoup Stock website, nonprofits find a broad range of software donated by leading tech companies such as Microsoft, Cisco, Symantec, Intuit, and Adobe, along with content and community resources tailored specifically for a nonprofit audience. To date we have enabled over $1 billion in technology donations world wide.
Based upon the strength of our global network, our expertise in building scalable web systems, our history of working both with donors and with recipient NGOs, and our experience building one of the fastest growing sustainable social enterprises, TechSoup Global was recently selected to build a new service for international philanthropy. Backed by major foundations and key philanthropy sector partners, this new service will create a global database of nonprofits and NGOs, making it easier and less costly for international grantmakers to provide cash grants to social benefit organizations in countries outside the U.S.
TechSoup Global is dedicated to creating and supporting an environment of openness, trust, and fun where people's differences are valued and respected, and where people of diverse backgrounds participate fully in our organization. We believe that the diverse cultures and perspectives of our staff will help us better serve our clients. TechSoup Global is an equal opportunity agency and will not allow discrimination based upon race, color, creed, religion, sex, marital status, domestic partner status, ancestry, national origin, weight, height, physical or mental handicap, pregnancy, medical condition, disability, sexual orientation, gender identity, citizenship, veteran status, AIDS/HIV status, age, or socioeconomic background.
As usual, let me know if you're applying for either of these.