Maybe I'm just cranky today...

[emmacrew]

Thank you for writing back to us at Amazon.com

Comments

[goingdriftless]

I think the crankies are going around.

[emmacrew]

I actually wrote back to them grumping more or less the above, and suggesting they check timestamps before suggesting their customers lack reading comprehension. Because it's just that kind of day, apparently.

[beki]

Good for you.. too bad you couldnt cc it to someone's higher up...

[emmacrew]

I think I had grumpiness go up two or three levels in their heirarchy once, and got a very nice apology.

[ariadne1]

WTF is "a mail"? *headdesk*

[emmacrew]

Yeah, that makes me suspect the lack of reading comprehension was on the other end of the correspondence.

[perci]

Amazon has terrible customer service. Every interaction I have that isn't just "order book, receive book" goes badly. And they always blame the customer. I don't use them anymore unless I can't get something any other way and I really need it. They're right up there with Sears and Best Buy in my book.

[lilituc]

Well, iirc, their customer service is in India. I mention this because it's contributed to some very frustrating experiences.

[emmacrew]

Yeah.

I got another response today that basically said again "we cancelled it because we had the price wrong." Yay for people not reading!