Comments | emorog: Cingular XBM Fiasco

emorog

Cingular XBM Fiasco

Apr 21, 2005 11:09

I got a new cell phone when i switched my account over to Cingular from ATT Wireless back in Dec. I got a Motorola V220 camera phone, and was pretty happy with it. About a week later, the internal display went blank. Well, not completely blank, there was a white horizontal bar across it. I was miffed that my new phone died so soon, but thought ( Read more... )

Comments 9

angelic667 April 22 2005, 04:26:25 UTC

I'm using Cingular for my cell phone. I hope I don't end up having similar issues. I hope you end up getting the charge removed.

part 2 emorog April 22 2005, 16:04:16 UTC

So, to follow up on the address they gave me for the returned phone. Googling the address yields a Service PC Partners @ 952-448-2202. Sounds promising ( ... )

The finale: emorog April 22 2005, 16:04:59 UTC

When Ramsey calls back, he says that XBM has informed him that there are actually three different technicians involved in the repair process, and maybe the one we called only repaired part of the phone and that's why they showed it as repaired. And that he's afraid that if he does make the case for an inquiry they would just see the code for "Beyond Economic Repair" and consider the matter closed again. Basically, there is no review process at all for their finding, and you just have to accept it, but he'd like to refund me half the charge. I'm tired of fighting and give in. At least they were kind enough to offer that ( ... )

Re: The finale: emorog April 28 2005, 01:02:47 UTC

I have a motorola 551. I had the same problem as above, except it was a speaker in the flip portion of the phone ( ... )

Re: The finale: emorog May 28 2005, 15:01:18 UTC

One would think you would have reported the problem as soon as it happend. The dead on arrival process (any problem happening when a phone is not working with in 30 days of receiving it) is clearly defined in the users manuel. As well as the XBM warrnty information. Reading this simple to use manuel would have avoid much of your problem.

Re: The finale: emorog October 4 2005, 04:04:37 UTC

I work for the xbm program and i laugh at you . i really wish i could tell my customers over the phn not to do the xchange because Fuck anything could happen to your phn during shipping of course. any who the program is actually set up for stores and stubborn customers that refuse to have their phn sent in for the repairs directly to the manufacture which takes approximately 3 weeks. I know that some people depend on the service and equipment to work 100% percent of time. but shit nothing is 100% percent, people drop their phns, humidity , cold weather, extreme heat. sweat, everything and anything can and does happen to your phns. It is an extremely delicate electronic. Just because everyone drops their phns doesn't mean it doesn't wear out faster the first. THe only person perfect in the world is GOD. So next time your damn phn drops a call please don't yell at and take out all your anger on some poor college student on the phn ( that don't give a flying fuck) and stressing out something thats completely out of your control ( ( ... )

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