Clarification

[eyes_of_cyrene]

And as an aside (and addendum to the previous ranty post

Comments

[kubla_khan]

I only have one thing to say on this subject:

Computer support via relay is painful experience. Between spelling stuff for the CA and explaining things to the caller, it damned near drove me nuts. Drove the caller nuts too. He was so frustrated at the process that he said he almost wished he'd just called.

[eyes_of_cyrene]

I can imagine. I've had enough trouble getting people to get my name right, let alone go through heavy tech support terms.

But, yanno, what are people supposed to do? I'm glad you didn't give up and hang up like most people would (I assume you didn't *grin*) but I'm sure it was retardedly frustrating.

[peachick]

if you are online and able to talk would you email me? I think I am going to be at work a bit longer.

[peachick]

ps this comment (ok the one above too) will self-destruct in five minutes

[meganne]

Okay, I've received relay calls before, so I was already familiar with the basic concept (I will confess, though, that it took me a few calls to get used to the idea and actually start to regularly speak directly to the caller), but I don't know what voice carryover and hearing carryover are. Clarify that part, please?

[eyes_of_cyrene]

Voice Carryover (VCO): I speak into the phone, you hear my voice, but what YOU say is still typed by the relay agent to appear on my TTY screen.

Hearing Carryover (HCO): This would be used by someone who can hear but cannot speak for various reasons... they hear what the person on the other end is saying and type their responses, to be voiced by the relay agent.

[revduke67]

Way before I met you, I enjoyed taking these calls. At Sears, it's a little trickier, though; for some reason there has been a lot of fraud calls coming in on relay calls. I don't know why.

Also, the last relay call I had the person was extremely rude. Usually, once the flow of the call is going, I don't have to say "go ahead"; the middleperson knows I'm done talking and passes it on. This lady kept barking at me about "SAY GO AHEAD!!" and it really irritated me.

For the most part, though, nowadays I pretend it's someone like you or woofiegirl on the other end and I'm pretty smooth... :-)

L

[eyes_of_cyrene]

The fraud has been prevalent for about a year and a half, two years, now. It came about with the advent of online relay, because any wahoo with an internet-connected computer can get into a relay call. They think they can get away with shit by calling through the relay because people will be too discombobulated by getting a relay call to see through their BS.

These people should be strung up in the most painful way possible.

Some relay agents are fantastic... some suck. Such is life, like any other field, really.

[blue_white]

I apologize for showing up mildly intoxicated in the middle of this rant last night. I hope that a couple of stories from the bonfire didn't take the edge off the well-deserved pissy mood.

[eyes_of_cyrene]

You didn't show up in the middle of the rant. I posted them in the morning.

And your appearance is never a bad thing, you dork. In particular when you're mildly intoxicated *grin*